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Missed thousands of dollars worth of sales due to the emails not being sent from this application. Tested multiple times and checked with on different email accounts and spam. Do not recommend.
We are very sorry for the unpleasant experience we have caused you. We regret that you missed the order. We would like to clarify some issues here, when we received your inquiry, our team immediately conducted an investigation. It was found that you did not enable the "Send email to administrator" function in the form, which is why you did not receive the email. The "Send email to administrator" function determines whether to send an email to the administrator's mailbox. When you did not enable it, your administrator mailbox cannot receive the email. You can enable the "Send email to administrator" in Settings, Email to Admin in the form. Our customer service has tried to contact you to enable this function as soon as possible to avoid missing orders again. We kindly ask you to contact our customer service as soon as you receive the email. Thank you very much.
We are getting submissions but we aren't able to view them! Can't contact this app creator at all and we finally deleted it. Said we had 33 submissions and under the free plan, we should be able to have 50 sumissions/month. They won't let us view any of the submissions. No way to get any customer support. Finally just deleted it. They keep telling us to upgrade. 1st level above the free plan is $29.99 per month! Can't access any of the submissions so basically not worth having on the site.
We apologize for the inconvenience caused. Our customer service team has already replied to two of your emails, and we're not sure why you haven't received them. Could you please check if your email is working properly or if the emails might be in your junk folder? We have also attempted to contact you again, and we kindly request that you reach out to our customer service team as soon as you see the email. Thank you very much.
We would like to clarify some points here, as we are concerned that you may still not be receiving our emails. It is true that the free version allows for 50 submissions per month. Upon checking the data for your form, we found that you have had a total of 33 submissions so far, but there have been no new submissions this month. Therefore, there is no data in the submission list. We would also like to kindly remind you that our plan is only $5.99/month with unlimited submissions. We apologize for any confusion this may have caused, and we will work on improving this. Thank you.
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Ok
Didnt really want to do this review.
We feel really sorry for any troubles or unpleasant experience we brought to you. Our technical customer service has contacted you. Could you please give us feedback about your specific problem asap after receiving the email? Please be assured we guarantee we will help solve it properly.
We attach importance to your valuable suggestion. It's of great help to our product optimization. Thank you.
DO NOT INSTALL!!! This app fucked our entire store and now we have to put a tons of work to solve this or maybe even rebuild the entire website. I contacted them and they won't answer....
We apologize for any inconvenience caused. Our team immediately conducted a thorough investigation upon receiving your email. We found that you have uninstalled our app, which means that our app does not leave any code behind in your store. However, it appears that your store is still experiencing issues, which means that something in your theme is causing the problem rather than our app.
Based on our commitment to providing excellent service, our team is willing to assist you free of charge in troubleshooting and resolving the problem. We have already contacted you via email. Please grant us access to your store as soon as possible so that we can help you investigate and resolve the issue.
We apologize again for any inconvenience caused and thank you for your understanding.
stop it
We feel really sorry for any troubles or unpleasant experience we brought to you. We have already fixed the problem, please kindly check. If there is any further problems, please contact us immediately. We are always here for you. Apologize again.
All the best:)
Non si capisce come si usa, prodotto scadente e inutile, difficile da configurare e pressochè inutilizzabile
We feel really sorry for any troubles or unpleasant experience we brought to you. Our technical customer service has contacted you. Could you please give us feedback about your specific problem asap after receiving the email? Please be assured we guarantee we will help solve it properly.
We attach importance to your valuable suggestion. It's of great help to our product optimization. Thank you.
2/3/24: I will be looking for another email app. Recently, I'd noticed on the emails I receive (when someone fills out one of the contact forms I have up, there is an 'unsubscribe' link at the bottom of the email with no explanation about what you are unsubscribing from. They get a confirmation of their email as well, so they are seeing this unsubscribe as am I when I get the emails delivered to my email program. There's no telling how many may have hit 'unsubscribe' thinking I had added them to a mailing list when I haven't. BIG negative when I am paying monthly for this email app.
Excellent customer service! Responds quickly to messages and helped me with an issue. I also like that they don't spam you with miscellaneous stuff in emails. This email app was just what I was looking for.
5/15/23: Updating my review because EVERY time I go to my list of contact forms, it prompts me to leave a review when I have already done so. VERY annoying when I am paying for this app already.
6/11/23: Updating my review since the popup finally stopped every time I would access my Pify Form dashboard.
Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We Hope your store gets more and more sales.
All the best!
The server side requests are coming very late, so the loading time of the form is also very late.
Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.
All the best!