Pillow Profits Fulfillment

Pillow is a scammer!
Tracking code still no active since 2 months ago!
None ship supplier! Please beware of this vendor! Open the case on Paypal to get a refund and report to Shopify partner to removing this application

Rubbish customer service, esp. from support call "Glen" no intention to improve, been with them for awhile, fed up and sick of inconsistent prints, crap quality products. Had one order during the holiday season last year - Express line item don't ship via express, msged them about it they won't refund and only will apply credit to your account. Do yourselves a favor, go to artsadd,com

customer service is bad, don't answer properly to my questions, sent me bad picture of product they sell, I can not see properly the product, only doing self promotion when I tell them their product description is wrong, say they sell poly cotton cushion covers as it seems label says polyesther, they don't want to recognize this issue... no happy at all with the service...

BUYER BEWARE COMPLETE RIPOFF.
This app has a FATAL error which causes your Shopify store vulnerable for any scammers to attack and get their product for FREE. And YES, you still have to pay Pillow Profits for EVERY ORDER that the scammers get. I lost $540 for this reason and Pillow Profits refuse to take any action. They just say "Our app is not designed to do it" -> yep they do not care whether you are losing money as long as you pay them in full. WARNING FOR ALL STORES: YOU ARE GOING TO BE THE NEXT VICTIM (or already were) if scammers found your store using Pillow Profits app.

Customer service is very bad. They even challenged us to use Paypal because they said they were Paypal VIPs. Our order is not dispatched after the order is more than two months old. This is a scam and has very bad customer service

Does everything ships from China?

They charged our money, but didn't produce without any notification. Work like a bullshit. By the way, it's from China. Can't believe in them. :\

I did not install the application, I contacted the support, but they did not respond

Full Disclosure: we opened our e-commerce store amid the pandemic...
Initially everything was going good. We were receiving tracking numbers regularly and the products were arriving in a timely manner. Then, all of a sudden, we stopped receiving tracking numbers. With customers thinking that our company was scamming them, we have fielded literally hundreds of emails asking where their product is. Finally, we receive all of the tracking numbers. Once I start investigating where these products are, I find out that the company is printing the shipment labels and holding the products in their warehouse. Eventually, they may use a DIFFERENT SHIPPING CARRIER than the original one that they began with and do not notify me at all. So, I have customers complaining that their product has been sitting in China for an undisclosed amount of time and then, all of a sudden it arrives via FED-Ex and I thought it was being shipped DHL. There is absolutely no communication. I have begun giving out refunds to customers and I would suggest that you (reading this) do what I am doing and start filing claims with paypal and your credit card company.

I have to resubmit the same design several times before it saves. It's like a slap in the face too... because after all the effort to get product listed, it takes 2 weeks to "maybe" ship and then the tracking info provided is bogus. I have 50+ orders from the last 3 weeks and NONE OF THEM have been delivered to my customer. Support is useless and has no sense of urgency. I'm going to lose customers. I'm now looking for other providers.