Pillow Profits Fulfillment

I’ve had PP for 3 months, placed about 200 orders with them and will be deleting my store at the end of this month. Why?

1. Cost - $30 a month for the app and not such great pricing on the products. $49.99 for a hooded blanket… sell it for $69 and your ROI is only 38% before expenses. If you’re willing to buy in bulk, you can find the same blankets for less than $20. PP pricing is probably due to the fact that they’re not the manufacturer; they’re the middleman, outsourcing your work to someone else, which leads to issue #2.

2. Inconsistent products. I ordered samples at different times and received blankets with different Sherpa linings. The first was much thicker than the second and there’s no way of knowing what my customers actually received.

3. Ships from China. While hooded blankets only take 10-12 days on average for delivery, it’s not a great experience for the customer. PP creates a tracking number before the product is finished, so customers wait several days (or *weeks* in some cases), wondering what’s going on. Also, it has China all over it. China, China, China with no branding from your company. (thumbs down).

4. Customer Service. Depends on who you get with this one. Shemie is good and will do her best to help. Dan is a walking disaster, with minimum 24 hours between responses and no help at all. Ever.

5. Bogus Affiliate Program. Never received a single payout from their advertised program. They owe me about $50 and simply quit responding to my inquiries.

So why the two stars? Aside from the fact that I'm hoping my review stands out, their app works and they have some neat products that most PODs don’t seem to carry here in the states. Is it worth doing business with them? That’s up to you. I gave ‘em a fair shake and I’m out. I value customer service and don’t feel like they represent my company well. They overcharge and under perform. They're not worth the money or the aggravation.

The end of the US China Postal Pact may put an end to them anyway.

This app is continuously down, especially on weekends and there is no prior notice of technical issues. The app is very expensive and really not worth paying a lot of money considering the constant problems it has. It is a shame because their products are very good. One star.

I deleted the app before the 30 day trial was up and they charged me anyway, I am highly disappointed with this company and am going to report the charge to paypal and maybe shopify if nessesary.

First, note that they pay people who just installed to write 5 star reviews. So believe in those reviews at your own risk. Second, their customer service is HORRIBLE, snarky and unprofessional. Search on FB for other honest reviews.

Awesome product line and great resources to help you get started. Head and shoulders above the rest.

great app!!!..................................

Looking good so far. Trial too short.

HELL ITS NOT WORKING!!!!!!!!!!!!!!!!!!!!!!! I can't go in my account from days, its just an illusion

I installed this app and it was a flawless install. The products look good but prices are a bit high and charging a monthly fee is not good.
I find the support to be quite bad. I've been trying to reach them for a few days and get no reply through their chat or email. Still waiting.

Ive had multiple orders and cannot even use the app itself within shopify, ive got no way to access my "pillow profits" account and ive tried contacting their support multiple times. I cannot even see the status of my orders let alone see them at all. Its crazy to think they charge $30 a month when i cant even contact anybody or use the software. Im on the free trial and i pray to god i do not get charged in the future.