PineRaffle: Sweepstake Contest
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This app does not work. Particpants were allocated the wrong amount of tickets, I contacted support who would not resolve this so I ended up spending 3 hours of my time going through almost 300 partipants and editing all the amounts. Some were allocated either 1000s of extra tickets or just 1 or 2 extra (hard to notice) or were completely missing. It also would not let me add the missing entries. DO NOT use this app. I suspect the positive reviews are from people who did not double check the data for errors. I'll be using a spreadsheet for my raffle prize draw now. A waste of money and time using this app.
This is the worst app I have ever come across. DO NOT GO NEAR IT!! Reports show 600 entries for people who have one entry, and hundreds of missing entries. Excuses (if they reply to you) range from server issue to "sorry about that". If I could sue you guys, I absolutely would.
Hi Tribeyarns team,
I’m really sorry to hear how frustrated you’ve been, and I appreciate you being direct with us. You’re right that the experience you described is not acceptable, and we take your feedback seriously.
To be transparent, whenever concerns have come up in the past, we’ve always owned them, spent hours digging into your data, validating every entry, and even joined call to walk through your questions in real time. We will do the same now.
During the Thanksgiving holiday our support team was on a well-deserved break, and I’m sorry for the inconvenience and delays that caused. That said, the responsibility is ours, and we’re committed to fixing whatever went wrong. If you are open to it, we would love to have a conversation with you and fix any issues. We greatly appreciate your business.
Regards,
PineRaffle Support team
App has bugs. Emailed support with no answer. We re paying $19.99 a month and have an expectation if we are experiencing a problem with YOUR APP, that you would contact us back to resolve.
We regret the inconvenience. We responded to your query and followed up as well. Your satisfaction is our top priority, and we’re here if you need further assistance.
For the basic plan, it doesn't allow for me to do "basic" raffle stuff.
Hi All Clear team,
We truly appreciate your feedback and are thrilled to have you as a valued customer since December 2024! We noticed we haven't received any questions about the app's functionality. Is there something specific you’re looking for? Our app is designed to make creating giveaways enjoyable and easy, and we’re always excited to enhance it further based on your suggestions. Your insights mean the world to us!
Regards,
PineRaffle Team
this app is pretty much junk. in the middle of a giveaway and says pine raffle.com server is down and no customers can sign up!
We were experiencing a server outage at the time. This has since been resolved and the app is back up. We apologize for this and have sent you app credits to offset your app charges due to this occurrence.