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I would give negative stars if possible. I cancelled my ads but they kept running and I was still being charged. I contacted support almost a month ago about this and two different people said they had deactivated my ads, but I continued to be charged. I keep emailing a month later asking for them to fix it and refund me and they will not reply.
As my store is new, I was pushed an advert to get the pinterest integration and get marketing credit. So I installed it and created a pinterest business page. Only to get an email to say they declined it as my website had not been live for 90 days. Yes, it is brand new. So now I have to wait 90 days and submit it again, and the marketing credit will likely expire by then. Pinterest should automatically approve business pages when using the shopify integration. Short story, it's useless for a new store to use.
App never worked from Day one. Been waiting 6 days to get it working through email support. Asked about resetting the trial since the app hasn't worked from a few days ago and they email kept getting ignored and with I asked it directly they said they would have to reach out to another department. If from the moment I downloaded an app and its not working I would expect a simple yes. Not for it to be ignored and passed off.
Only I have troubles to connect all the time I tried? Now, a month ago, 2 month ago and still didn't get luck..
Product pins are automatically created with the wrong pictures and can't be changed. After reinstalling the app and deleting the product pins no product pins remain, nor can they be added again manually. Very annoying.
Told my store cannot sell on pinterest due to - then they send a "read our guidelines" link. My store meets the guidelines- has clear return policy, shipping timeline, price detailed, and about me page. Still given the same regurgitated respone upon appeal. Useless app. Only use Pinterest to find inspirational quotes. Nothing else helpful.
Horrible platform for selling, they make you wait 9 months then tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me.
I've been trying to get this app to work for weeks but haven't been able to get my account approved (multiple appeals now.) They say my shipping policy is not clear and it's hard to find. But it's actually in two places on my homepage, on my header AND footer menu, and it's a pretty straight forward policy.
BEFORE the update it worked fine. Now , if someone clicks on my links on pinterest, it wont bring them to my store. I don't know what else to do. Its been months and I cant get it to work. This is very frustrating. I would love to have someone assist me with this matter.
Just connected the app and have not had an opportunity to see how it will work for me. It was easy to connect.