レビュー (5,849)

総合評価
4.6
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の11%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の3%は1つ星です
編集日:2020年7月29日

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues.

The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to
Shopify. The app needed to be un-installed and re-installed.

There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP."

It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started.

The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing.

UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates.

The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers.

Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.

Beagle FX
アメリカ合衆国
アプリの使用期間:2年以上
2020年7月20日

This app doesn't load up ever. Can you please fix this?! I've been trying to use this on our store and get everything set up. Very eager to use!

AURA Nutrition
カナダ
アプリの使用期間:2年以上
2022年11月4日

I just signed up. It seems premature to ask me to rate it. I had a problem with cookies and needed to use a non-Incognito window.

Mirror Image Clothing
アメリカ合衆国
アプリの使用期間:約2年
2023年6月22日

Its been over a year now with multiple people complaining of the way the app and Pinterest select the product image for displaying with your pin and nothing has been done. We select our images in Shopify with the best image showcasing our product first so cannot fathom why Pinterest would choose random images from those available. Some that are not even showcasing the product but are showing options, or advertising social media.
Support has been absolutely rubbish and not worth investing in any type of advertising when they cant even get the correct product images showing.

Family Crafts
イギリス
アプリの使用期間:約2年
2022年6月9日

It is a hassle trying to connect the app. I've cleared the cache and history. I've enabled cookies and gave Pinterest access to connect to Shopify. However, it continues to reroute. I've used safari, chrome, and Firefox via website and mobile. The "pintegration" sucks and needs to be updated.

Moskentai
アメリカ合衆国
アプリの使用期間:約2年
2022年1月17日

The merchant account has not been approved as for some reason the source URL is not linking to my website, but some random Google URL. I have no idea where this is being picked up from or how to fix it, and as usual the 'help centre' just give you a copy and paste answer that is no help at all! If there is a proper person at Pinterest that can help i would be most grateful. Thanks!

Keep Things Personal
イギリス
アプリの使用期間:2年弱
2023年7月5日

Cette appli est catastrophique, elle ne fonctionne jamais, tout ce qu'elle sait faire c'est inonder ma boite mail de demandes de création d'annonces payantes. Vu que je n'accepte pas mon catalogue se retrouve effacé, mon compte est déconnecté de shopify ou alors je ne suis plus marchand approuvé...bref le trafic et la visibilité ne sont absolument pas au rdv!
Vraiment dommage!

ZG-jouetsbois-
フランス
アプリの使用期間:2年弱
2023年10月22日

I need help updating my catalogs and reaching someone to solve this problem.

CLOTHERN
アメリカ合衆国
アプリの使用期間:7ヶ月
2022年3月30日

The setup was easy, but the end result was poor. The majority of the Pins automatically created on Pinterest by the app do not show the primary image. What you end up with is a Pin where the image does not always reflect what is being advertised. It doesn't provide any favorable impressions for your brand, and there is no option to edit the Pin with the correct image. Pinterest states they use an algorithm to select the best image from your Shopify listing. Why? In just about every listing the primary image is going to be the best image. So why is an algorithm needed? Just select the primary image. Pinterest is aware of the issue and has been for more than a year now, but still has no idea as to when or if a fix will be implemented. I applaud Pinterest for offering a Shopify app that has the potential to do a lot of good things, but until the image issue is fixed it would be difficult at best to recommend the app.

Prime Buy Direct
アメリカ合衆国
アプリの使用期間:1年以上
2021年12月16日

After 5 years of using the Pinterest App through Shopify, feeding my products as shoppable pins and being an approved Merchant, Pinterest has kicked out every single seller of vintage or antique goods except for the big marketplaces.

ThisBlueBird
アメリカ合衆国
アプリの使用期間:1年以上