Pinterest

Hello,

Our business is very important to us, and we strive to improve every day, when Pinterest removed our verified merchant verification, it was a big surprise, since we have several years on their platform as a verified merchant, the first notice we received as an alert was that we had several pop-ups on our website, and we solved the problem immediately, in the second warning it said that the website did not meet the minimum quality requirements.

We talked to the expert team at Shopify and they reviewed our website, audited everything against Pinterest guidelines, and they determined that every Pinterest policy was being followed on our website.

The importance of this whole process is that Pinterest must provide merchants with the exact problem to solve it, where the error is and how we can improve it, the emails we have received is a copy and paste from the same Pinterest pages, we do not know if this is being monitored, but the customer experience is not is the best. We have also decided to invest in advertising and we want our Pinterest account to be verified again without any problem, so we can continue to improve as a company, to provide the best service to the entire Pinterest community.

We look forward to a prompt response to clarify this inconvenience.

Best Regards,

This app used to work, then it just stopped....Doesnt connect anymore I figured they got rid of the app until I saw it listed here. Dont bother..
***Update- have been with pinterest for about 3 years- just got booted for not meeting merchant requirements- yet they dont tell you out of my 3000 products what products dont meet their requirements. Moving on and forgetting pinterest....just gave it 1 star for lack of concern when it comes to helping one of their long term merchants. Skip the aggrevation if you can. Better off creating a pinterest acct and pinning your products to your profile for your business.

I received most consistent traffic to my shop. Also, the initial promotional gift was nice. I didn't know how much influence Pinterest has on shoppers.

UPDATE: Merchant Support has been extremely disappointing. I loved the Pinterest sales channel until now...

Instead of communicating to fix something minor on your site before a deadline, they remove your merchant status 1st! This makes you look fraudulent to your Pin followers and anywhere your Pin profile has been shared. It literally took 2 mins to change what they wanted but it took 3 support agents and 2 days for someone to state exactly what was needed instead of being told to "read the guidelines." Received an email that the merchant status was restored but, our catalog feed doesn't load to Pinterest even though it hasn't been altered on our side in 2 yrs. The shopify app states the feed is active and connected to pinterest but the pinterest biz page says error-no ingestion for over a week now with no steps provided to resolve. The support agent repeated "read the guidelines," there's an issue with the feed and to make (unstated) changes. They gave no exact details of what to fix. Then we received another email: "Please complete any outstanding steps, if any, so you can submit your application to the Verified Merchant Program" but the link only goes to to the pinterest home page! They make you play a mystery game of "what will fix the mystery issue?"

I guess I'm expecting support to want to help resolve but it comes off as dismissive.

Despite multiple attempts to contact their support, I still get no help at all. I made an account, put in my billing information and all relevant information for my company and website, and seconds after my account was suspended. I then tried with several other accounts and several other emails, and the exact same thing happened many times. on top of that I have an active campaign that I cannot delete because I need to be logged into a Pinterest account in order to delete it. Pinterest support says "It shows your account violated our policy". HOW?!?! It was made 3 seconds ago. I get zero support and no explanation. DO NOT RECOMMEND.

Pinterest refuse toujours mon compte, je leurs envois un mail pour savoir pourquoi, et il m'envoi cette fois ci un refus pour des critères manquants. ET quand je leur envoi la preuve que tout y est, je suis toujours bloqué. Brève personne au service client quand sa ne fonctionne pas. En espérant que ça fonctionne pour vous, dans le cas contraire, débrouillez-vous.

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues.

The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to
Shopify. The app needed to be un-installed and re-installed.

There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP."

It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started.

The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing.

UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates.

The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers.

Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.

This app doesn't load up ever. Can you please fix this?! I've been trying to use this on our store and get everything set up. Very eager to use!

I do not understand why my store has passed the audit and yet it shows that I do not meet, and the complaint is not restored

Its been over a year now with multiple people complaining of the way the app and Pinterest select the product image for displaying with your pin and nothing has been done. We select our images in Shopify with the best image showcasing our product first so cannot fathom why Pinterest would choose random images from those available. Some that are not even showcasing the product but are showing options, or advertising social media.
Support has been absolutely rubbish and not worth investing in any type of advertising when they cant even get the correct product images showing.

It is a hassle trying to connect the app. I've cleared the cache and history. I've enabled cookies and gave Pinterest access to connect to Shopify. However, it continues to reroute. I've used safari, chrome, and Firefox via website and mobile. The "pintegration" sucks and needs to be updated.