Recensies (5.849)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 11% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
17 december 2023

I like Pinterest as an app but the customer support is the worst I’ve ever seen. They will absolutely not help you if you have any simple issues. I can’t put into words how bad and unprofessional the support team is, I’m getting angry even writing this

Historical Maritime
Verenigd Koninkrijk
Bijna 2 jaar gebruiken de app
10 juli 2023

For years, being connected to Pinterest was a great option for my business. Something on the back-end changed in 2023 and now I am stuck in an endless cycle of Pinterest telling me my website isn't meeting their guidelines, me appealing, them discovering that it DOES meet their guidelines and resolving. . . then the next month it starts all over again. Their customer service is cryptic and unhelpful, a total waste of time. I've talked to other folks in my industry who have run into the same issue and gave up long before me. I'll be uninstalling this app to disconnect my website to free myself from this perpetual headache. Pinterest, what happened to you?

exit343design
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Bewerkt 19 oktober 2020

no longer works keeps saying Catalog needs attention and never updates anymore. was working fine and now has just quit working. do not install this

Brim & Boho
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
PINTEREST inc heeft geantwoord 10 juli 2020

We're sorry that you had this experience with the appeal page. The appeal actually made it through to us. Please check your email.

30 oktober 2022

These people are INSANE! I added 100% organic and natural balms and salves and every couple days I get an email stating my web site no longer meets Pinterest. Then a couple days later I get an email stating it was an error and they apologize, then a couple days later yet another email stating my site stinks and they want nothing to do with it. We I want NOTHING to do with Pinterest anymore. App deleted!

Mystic Moon Shop, Inc
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
13 juni 2020

I keep getting the error messages: "Too few of the Product IDs included in your Add to Cart events match the Product IDs in your Catalog" and
"Too few of the Product IDs included in your Checkout events match the Product IDs in your Catalog." I emailed shopify-help@pinterest.com, so I'm hoping they can help me resolve the issue.

LE Jewelry Designs
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
14 januari 2023

Hello,

Our business is very important to us, and we strive to improve every day, when Pinterest removed our verified merchant verification, it was a big surprise, since we have several years on their platform as a verified merchant, the first notice we received as an alert was that we had several pop-ups on our website, and we solved the problem immediately, in the second warning it said that the website did not meet the minimum quality requirements.

We talked to the expert team at Shopify and they reviewed our website, audited everything against Pinterest guidelines, and they determined that every Pinterest policy was being followed on our website.

The importance of this whole process is that Pinterest must provide merchants with the exact problem to solve it, where the error is and how we can improve it, the emails we have received is a copy and paste from the same Pinterest pages, we do not know if this is being monitored, but the customer experience is not is the best. We have also decided to invest in advertising and we want our Pinterest account to be verified again without any problem, so we can continue to improve as a company, to provide the best service to the entire Pinterest community.

We look forward to a prompt response to clarify this inconvenience.

Best Regards,

Ultra Seller Shoes
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Bewerkt 20 november 2022

This app used to work, then it just stopped....Doesnt connect anymore I figured they got rid of the app until I saw it listed here. Dont bother..
***Update- have been with pinterest for about 3 years- just got booted for not meeting merchant requirements- yet they dont tell you out of my 3000 products what products dont meet their requirements. Moving on and forgetting pinterest....just gave it 1 star for lack of concern when it comes to helping one of their long term merchants. Skip the aggrevation if you can. Better off creating a pinterest acct and pinning your products to your profile for your business.

Posh Pet Glamour Boutique
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Bewerkt 21 februari 2023

I received most consistent traffic to my shop. Also, the initial promotional gift was nice. I didn't know how much influence Pinterest has on shoppers.

UPDATE: Merchant Support has been extremely disappointing. I loved the Pinterest sales channel until now...

Instead of communicating to fix something minor on your site before a deadline, they remove your merchant status 1st! This makes you look fraudulent to your Pin followers and anywhere your Pin profile has been shared. It literally took 2 mins to change what they wanted but it took 3 support agents and 2 days for someone to state exactly what was needed instead of being told to "read the guidelines." Received an email that the merchant status was restored but, our catalog feed doesn't load to Pinterest even though it hasn't been altered on our side in 2 yrs. The shopify app states the feed is active and connected to pinterest but the pinterest biz page says error-no ingestion for over a week now with no steps provided to resolve. The support agent repeated "read the guidelines," there's an issue with the feed and to make (unstated) changes. They gave no exact details of what to fix. Then we received another email: "Please complete any outstanding steps, if any, so you can submit your application to the Verified Merchant Program" but the link only goes to to the pinterest home page! They make you play a mystery game of "what will fix the mystery issue?"

I guess I'm expecting support to want to help resolve but it comes off as dismissive.

THE TEEK
Verenigde Staten
Meer dan 2 jaar gebruiken de app
10 februari 2021

Despite multiple attempts to contact their support, I still get no help at all. I made an account, put in my billing information and all relevant information for my company and website, and seconds after my account was suspended. I then tried with several other accounts and several other emails, and the exact same thing happened many times. on top of that I have an active campaign that I cannot delete because I need to be logged into a Pinterest account in order to delete it. Pinterest support says "It shows your account violated our policy". HOW?!?! It was made 3 seconds ago. I get zero support and no explanation. DO NOT RECOMMEND.

Tech Shop Canada
Canada
Meer dan 2 jaar gebruiken de app
Bewerkt 22 april 2023

Pinterest refuse toujours mon compte, je leurs envois un mail pour savoir pourquoi, et il m'envoi cette fois ci un refus pour des critères manquants. ET quand je leur envoi la preuve que tout y est, je suis toujours bloqué. Brève personne au service client quand sa ne fonctionne pas. En espérant que ça fonctionne pour vous, dans le cas contraire, débrouillez-vous.

SONHESS
Frankrijk
Meer dan 2 jaar gebruiken de app