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Easy to use, good dashboard, efficient and most importantly, actual people for customer service. I am sick of AI chat bots for customer service and that alone is enough for me to stick with PirateShip. We don't have issues often, but if I do have a question or problem, I REALLY appreciate the prompt reply and helpful customer service by humans
Not only is PirateShip the BEST shipping integration partner a business can have, they are one of the BEST companies I’ve ever dealt with. Hands down they have the best customer service of any company around. In an era when so many big companies switch over to Ai & non human support, I can always reach a human at PirateShip. One time on a Sunday night at 7 pm, my payment wouldn’t go through & I was unable to add other payment options due to a glitch. I opened chat up, honestly not expecting to hear anything back until Monday. But an actual person got on chat & fixed the issue within a few minutes on Sunday night. WOW!
Their built in process for disputing USPS adjustments is a real time saver. They have helped me with insurance claims a few times too. If I’ve ever had a question or issue (which is rare), they have been super speedy getting back to me. Their integration with Shopify is flawless. I had tried a few other shipping apps in the past & others may be more robust, but this app is easy to use & their customer service is top notch. Oh, and they make every communication with users FUN because they talk like pirates, arrrrghh!
I was recommended PirateShip by another small business. I then used it for my own small business, and now we use them here!
Their customer service is top-notch, and the integration is seamless. They've been rock solid for years.
I feel like this is a best kept secret! I have saved hundreds of dollars by using Pirate ship for the past 2 years. I’ll never use any other service for my shipping.
I have been using them since 2022 and have had little to no issue. Any issue or question i had was answered or fixed super quick. Support is active and very helpful.
We use Pirate Ship for all of our shipping needs. It is easy to use and saves us time and money. Absolutely love it!
I've been using pirate ship for years with my Shopify store and my Etsy store. They integrate seamlessly and have great rates. I especially love their simple export rate for international shipping as it keeps the cost down for my customers!
I've been using PirateShip for several years with Shopify and have found it a positive experience and easy to use. Their tech support has always been helpful when I've gotten stuck and their site is well documented.
I enjoy using Pirate Ship. I've been using them for over 4 years now. The customer service is great. I like their easy to use dash board, which makes my life easier. I have recommended them to several business friends . Great service
Love using Pirate Ship for my Shopify store, my PayPal sales, etc.. Integration has been seamless, and I've never had any trouble getting in touch with someone from customer service when I've had questions or had to make an insurance claim. Recommend Pirate Ship to all. Customer Service is outstanding.