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As longtime Shopify Plus customers who signed up for Pirate Ship via the app store, our shipping was halted without notice. Chat support then demanded a photo of me holding my ID to resolve the issue. Why wasn’t this requirement addressed when the account was created? I have no idea who’s requesting my ID over chat, and this lack of transparency feels unprofessional and concerning.
Pirate Ship is phenomenal. Simple, easy to use, and great customer service that has always made me smile when talking to them.
Terrible for scale. Never use if your'e an Amazon seller.
They send automated messages even after we disabled it, their support is no help. It's risking getting our high volume business banned on amazon and has hurt our customer service.
Their customer service actually used be good, now it's outsourced garbage.
Pirate Ship offers significant savings on shipping compared to traditional carriers like USPS Retail or UPS. They leverage commercial pricing from USPS and UPS, allowing you to pass on those savings to your customers or boost your profit margins.
Simple to use, and allows me to choose my own return address on the label. Exactly what I needed!
Does not work with Canada. When you start registration you have to choose one of the US states.
I have been using Pirateship for3 years now and it has saved me a lot of money. I have tried other shipping alternatives and i always came back to Pirateship. I am glad they added UPS shipping.
This app is a total life saver for my business. So easy to use and set up. Love how easy it was to integrate with my Shopify and shipping has never been this easy. Thank you for having this available to the small businesses like mine.
Easy to use and saves $$ over what buying our USPS shipping labels from Shopify would cost, especially since Pirate Ship recently began offering even further discounted USPS rates.
You can also set it up to send the same Shopify tracking email sequence as if you shipped using Shopify.
Highly Recommended!
This app is amazing and so is the service, I can not thank them enough especially Matt for leading me through the shipping process step by step.
and they do have a great sense of humor!