Shopify Planet

Thanks so much for the review and feedback. We really appreciate it. Point taken on the metric v imperial limitation -- having that be customizable is the end state we're going for and haven't reached yet. We also appreciate the feedback about the Impact Page, particularly with regard to your site-level stats. There are a few different ways to incorporate your site's stats -- you can add them to your badge so they're displayed and updated automatically, or manually add it to the explainer page (sourcing the data from your Planet dashboard). Manual isn't great, we know, and getting your dashboard or something like it on the explainer page would cut out this manual step. Getting your feedback on these things is super valuable for helping us prioritze what should come next. Thanks again!

Thanks for the rating and review. You're right that localized versions of the video assets would be awesome. That's something we hope to pursue in the future. In the meantime, thanks again for the feedback and for using Shopify Planet!

We're sorry you didn't have a good experience with Planet! Planet does not make any charges that aren't approved, so there is some sort of misunderstanding.

Looking at your store, I see some of the items are extremely heavy, e.g., a grill that weighs more than 70 pounds. Because carbon emissions are based in part of the weight of a package, then a 70-pound shipment will simply generate more emissions and therefore carry a larger price tag to offset.

You can always use the "billing cap" to ensure that you're never billed more than you expect.

Please reach out to planet at shopify dot com if you have questions or would like further details. Again, apologies that you did not have a good experience with Planet.

Hey hey! Thanks so much for the feedback. We really appreciate it.

You're right -- there should be more customization, including giving merchants the chance to show off their own contributions.

We're going to hit the ground running in 2023 and ship updates to enable this sort of customization. We'll definitely be reaching out to all Planet users as we ship these updates. In the meantime, thanks again!

Thanks so much for the feedback. You're 100% right -- the companies funded through Planet are going to have a massive impact, and we're pumped that you and your buyers are part of that. Thanks again!

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled.

Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

我们对造成的混乱深表歉意。这是由错误引起的，现已修复。感谢您的联系，如果您遇到任何其他问题，请告知我们。

We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no lost data, and all of your data will be backfilled.

Sorry again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

Thanks for sharing your experience - I'm sorry that Planet isn't meeting your needs yet. As mentioned, we'll keep this in mind for future iterations and hopefully you'll give Planet another try. - Brady, Sustainability @ Shopify