Planet—カーボンニュートラルな配送

Thanks so much for the feedback. You're right: Transparency and details around exactly how stores like yours remove carbon is vital. We haven't delivered enough of that yet and are working on it. Same goes for the customizability. There will be more flexibility around that soon -- we'll let you know as soon as it's live.

Thanks again.

Hi there! Thanks so much for using Planet and for offering your feedback.

We are in the process of cooking up exactly what you're describing -- an explanation of how this carbon removal works, along with visuals and engaging videos that you can show to your shoppers.

You definitely deserve the opportunity to communicate the incredible impact you're having, and as soon as we get that rolled out we will let you know. Thanks again for being a part of this.

UPDATE: Regarding your Point of Sale question...

Planet only calculates orders that are marked as requiring shipping. For in-store pickup, if the pickup location is different from the warehouse storage location, then Planet will read that as shipping and calculate corresponding emissions. However, if the pickup location and warehouse location are the same, then distance is 0 so the emissions is 0.

In short, it'll be important that the location data you use is accurate and up to date so that Planet doesn't mistake your in-store purchases as online. Please reach out to Support if you have any questions around that.

Thanks again for using Planet and moving commerce forward!

Thanks so much for the feedback. You're right that the app needs to match the look and feel of your store - apologies that it isn't working for you. We're always looking for ways to improve the badging, and your insight here is super valuable. Thanks again.

Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges above that customized threshold. Finally, Planet users can choose to enable customers to pay (instead of paying themselves). We'd be happy to unpack these options – reach out to planet at shopify dot com if you'd like to learn more.

Thanks for the feedback! Good news – you can publish a Planet badge that looks virtually identical to the one on this page! Please reach out to planet at shopify dot com and we would be thrilled to get you set up. Thanks again!!

Thanks for your feedback, and sorry this was more challenging than expected. Based on your feedback, and similar feedback we've heard from others, we're looking at how to improve this process for merchants like yourself. Thanks for sharing your experience. - Brady, Sustainability @ Shopify

We appreciate the feedback -- thank you. You're spot-on about the banner customization. We are going to enable that. I don't have an exact launch date just yet, but eventually you will be able to, for example, remove the "powered by Shopify Planet" tagline, or just remove the copy altogether and simply leverage the icon, which is all that some stores want.

Feedback like this is super helpful for shaping next steps, and again we really appreciate it.

Thanks for your comments! We have heard similar feedback from others and are aware that we can do some work to make it easier for you to share the impact of your commitments with your buyers. Stay tuned for updates on this. - Brady, Sustainability @ Shopify

Hello Art on Words team - This is wonderful, specific feedback for us. We've heard similar sentiments from other Planet users, so we are exploring options for improving these features. Thanks for installing Planet and for sharing your experience - we appreciate it! - Brady, Sustainability at Shopify

Merci pour votre commentaire ! N'hésitez pas à contacter notre équipe à planet [at] shopify [point] com si nous pouvons vous aider en quoi que ce soit.