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Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.
Thanks for the feedback. We're sorry that the app isn't working right for you. We're always working on bug fixes and will catch what is causing your problems asap. We apologize for the inconvenience.
Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.
Thanks for the review and for making sustainability an important part of your brand!
I love the idea, but the execution is lacking. The planet dashboard on my site still says 0 .... which makes it look like 1. I'm disingenuous. 2. I don't have sales.
Hi there! Thanks so much for the feedback, and apologies for the issue with your dashboard. You actually identified a bug that we have since fixed, so you won't have this issue any more. Thanks for putting it on our radar, and thanks also for using Planet.
Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.
We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no lost data, and all of your data will be backfilled.
Sorry again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.
Update: Bumping to 5 stars because of all the improvements they have made over the last 2 years. The badge is now highly customizable to closely match your branding and theme, with more placement options.
I also love the transparency they've introduced. You can see the exact projects being funded, the credits delivered, and the timeline for each. You can read about each company and they provide you with assets to use when you share the news with customers. Our customers are scientists so the transparency is important.
They recently introduced an option to allow customers to cover it if they so choose - that can reduce your costs as well.
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Love the concept but poor implementation into the storefront. The banner is locked to a specific size and style, sits weirdly close to the above section, and you're unable to add small badges in other places on your store. If you want more than just the store owner to feel good about enrolling, make better display/badge options available.
Hey Genius Lab Gear team, this is great feedback that is consistent with what some other merchants are saying. We're exploring solutions for future iterations, so your input here is very much welcomed. Thanks for installing Planet! - Brady, Sustainability at Shopify
A wonderful way to make a positive contribution to the world. The Millennium Package is an inspiring initiative, and I wish them all the best in their endeavors. Highly recommended!
- Activenap
Thanks so much for the feedback and for using Planet. We really appreciate it!
Video only suitable for US users. Shows $ as currency and would be better for us in £ with British speaker and phrases.
Thanks for the rating and review. You're right that localized versions of the video assets would be awesome. That's something we hope to pursue in the future. In the meantime, thanks again for the feedback and for using Shopify Planet!
There was no charge with your permission and the charge was not authorized by you.
Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges above that customized threshold. Finally, Planet users can choose to enable customers to pay (instead of paying themselves). We'd be happy to unpack these options – reach out to planet at shopify dot com if you'd like to learn more.
我安装之后已经销售很多订单了，为什么数据面板还是空的
我们对造成的混乱深表歉意。这是由错误引起的，现已修复。感谢您的联系，如果您遇到任何其他问题，请告知我们。
Sono felice di dare una mano a migliorare le condizioni del nostro pianeta, i clienti acquistano più volentieri, sono iniziative molto belle, se tutti facessimo la stessa cosa sicuramente vivremmo in un mondo migliore.
Grazie mille per far parte del commercio sostenibile!
