評論 (72)

整體評分
3.4
各級評分數量
  • 39% 的評分為 5 顆星
  • 21% 的評分為 4 顆星
  • 17% 的評分為 3 顆星
  • 8% 的評分為 2 顆星
  • 15% 的評分為 1 顆星
編輯時間:2025年2月21日

DO NOT USE!

Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback.

### Edit: the package size, weight and dimensions aren't ...

Love-Rugs
英國
使用應用程式 7個月
Shopify 已回覆 2025年2月21日

We're sorry that you had a bad experience with Planet. Regarding the bill – you will never be charged more than your billing cap for any billing cycle. When it comes to your ...

2024年12月25日

Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.

VESSILS
美國
使用應用程式 9個月
Shopify 已回覆 2025年1月3日

We're sorry you didn't have a good experience with Planet! Planet does not make any charges that aren't approved, so there is some sort of misunderstanding.

Looking at your ...

2024年10月13日

There was no charge with your permission and the charge was not authorized by you.

Superneox™
香港特別行政區
使用應用程式 7個月
Shopify 已回覆 2024年10月17日

Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges ...

2024年8月26日

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales.

2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping).

3. The history graph shows I ...

Stemcell Science Shop
美國
使用應用程式 大約2年
Shopify 已回覆 2024年9月11日

Thanks for reaching out. You definitely shouldn't be getting billed on POS orders and we will gladly refund you all of those charges. Our team has already reached out and we ...

2024年8月16日

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them.

NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS.

No transparency about the payment tiers, the badge does NOT show up in my cart ...

Yogo
美國
使用應用程式 4個月
Shopify 已回覆 2024年8月20日

Thanks for the feedback and sorry your experience with the app was so disappointing! We'd be happy to help you get the badge displayed in your cart, as well as show you where ...

2023年12月8日

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

August Berg
新加坡
使用應用程式 3個月
Shopify 已回覆 2023年12月11日

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app ...

2024年4月12日

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.

Out of Medium
德國
使用應用程式 21天
Shopify 已回覆 2024年4月15日

Thanks for the feedback and sorry that the app isn't meeting your expectations. While it is not possible to place the badge inside of checkout, the interactive badge for ...

2024年4月3日

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

KAMPOS
義大利
使用應用程式 6天
Shopify 已回覆 2024年4月5日

Grazie per il feedback e mi dispiace che tu stia affrontando questa sfida. È infatti possibile esporre il badge Planet senza Tema 2.0. Ci sono dettagli su come farlo qui: ...

2022年6月26日

Implementation of the Badget is complicated and not well explained. Showing it on the product page is as I know hardly possible. The Shopify support just answered that I have to hire an Expert just to show the badget on the relevant parts of my Shop. I am disappointed...

BLN PRINT
德國
使用應用程式 大約23小時
Shopify 已回覆 2022年6月29日

Thanks for your feedback, and sorry this was more challenging than expected. Based on your feedback, and similar feedback we've heard from others, we're looking at how to ...

2024年4月8日

Installing this app and putting the widget on my web created big CLS(cumulative layout shift) problems and broke the theme, persisted after unistalling it. This proves that Shopify doesnt know what is doing.

VicHome
西班牙
使用應用程式 大約1小時