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We've had this app for a month, nothing but issues. Shopify recommended this app after our previous SEO app was banned from the app store. The main functions we needed were passing along Structured Data to google, we're a month in and *maybe* have that figured out now. We also noticed that once the app was installed folks started finding old, deleted products on google and bringing them to 404 pages. We NEVER had 404 issues, now we have had thousands in a fw short weeks. The biggest issue was their support email rejects all emails--their listed support email help@pluginseo.com rejects any emails. The email help@pluginuseful.com must be used which is not listed here, but they will respond back from help@pluginseo.com and you will not be able to have a conversation/thread with them. The only way I was able to open a thread of communication with them was by asking Shopify Support to start an email chain. But not even Shopify will give me their true contact email. Honestly surprised they are allowed to have an App without a help email. I have no idea how this app has 5 stars. I am also adding here that it's called Plug in SEO in the app store, but when you download the app the title is Plus in SEO "BETA" which would make sense why it's not working perfectly.
Hi Steve,
We strive to provide the best experience we can for our customers, thank you for your feedback.
The way it works for us is that if someone visits a 404 page, a request is made to our server (because of pluginseo snippets) we only record the links and it is not possible for our app to create new URLs or to change settings that would create/lead to these 404 landing pages.
As for our support email address you could reach us at help@pluginuseful.com and/or help@pluginseo.com (both are legitimate email addresses), nevertheless we've run tests and also asked assistance from Shopify Support to check on it.
Best,
PIU Team
Great plugin - brought a lot of SEO-issues to our attention. Thanks.
https://bohemebeyond.com
Super application. Un must pour les sites Shopify!
I can even express how amazing this app truly is. it walks you through everything. no need to guess about anything.
Great app; easy to use and helpful. Thank you.
I am the most un-tech savvy e-commerce entrepreneur you will ever run across. The support staff of plug-in SEO made my purchasing and installation of this app as close to perfect as I have run a crossed in this enperfect world!
I get a lot of help using this APP, and I love its automation and simplicity.It's really good to try
I just signed up for this app and picked the paid-for version. It sure did make it easy. I'm glad I did because I'm the kind of person that would mess with it for hours, not really knowing what I'm doing and probably mess it up.
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I appreciate everything Plug In SEO has done for my Shopify Store. Their communication and instructions have been clear and concise. I would recommend.
Thank you so much for this kind review! We are happy you're pleased with Plug In SEO. Please let us know if there is anything else we can do for you by reaching out to help@pluginseo.com
All the best,
Plug In SEO Support