Plug In SEO

UPDATE November 26, 2019
I haven't heard back from you on this. Support is really important to us. I can see we've replied to all of your queries within one working day- and you're on the 100% free plan with free support.

We're one of the few apps who don't play games with pricing. Our free version offers a lot of features and quality support. It has always been free with completely optional paid upgrades so we can feed our kids.

- Daniel
Founder & CEO

UPDATE November 20, 2019
Hi there, I haven't heard back from you with more details on this. We've replied to all of your emails always within one working day. I know it's a busy time of year for retailers but hoping you can take 2 minutes to update/reply.

- Daniel
CEO & Founder

ORIGINAL

Hi there, I see you installed the app back in September. You emailed support on September 24th and Libby replied the same day. We didn't get a reply from you until the 26th when you said your free trial was over so it doesn't matter any longer.

The only other mail we have from you was yesterday on Sunday the 17th November around the time of this review.

I'd love to help you out. I can't see in your messages what you're looking for from support. I've emailed you to see how we can help. If you're on free or the optional paid upgrade we respond to almost all queries within one working day Monday - Friday.

Looking forward to hearing from you.

- Daniel
Founder & CEO

**Update**

Hi Alex,

Our recommendations came from intensive research, looking at what your target customers are searching for (user search intent) That's a very crucial part of SEO. Then we included these keywords in the text on your website, AFTER you've checked and given us the go-ahead signal to implement.

Of course, it's your call which text to use but since you've already removed our access we can't revise to exclude/include things you don't like or like nor can go with your suggestions.

Google Adwords is very different from organic SEO (which is what we do). They have different marketing approaches.

I suggest you get in touch with someone who is an expert with Google Adwords and they will be able to give you better advice.

I will keep you posted once your refund request has been approved and processed.

Since the work is carried out as described on the Basic SEO Package you purchased, the work must be reversed to get the refund but we will let you keep our SEO Experts work and I'm positive you'll be able to see good results and hopefully, this will change your review of our app.

Best,
PIU Team

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Hi Alex,

Can you also send through the details and the screenshots of the error you're seeing since we're only basing our SEO report on our app checker?

Thanks!

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Hi Alex,

Thank you for taking the time to provide your feedback.

Our services team is dedicated to providing excellent fixed jobs, and we strive for 100% satisfaction.

Please email us back your number so we can address this. We value your business.

Best,
PIU Team