Plug In SEO

Hi Nick,

Hope you are well!

I saw the review you left on June 3, 2020, and wanted to address that.

Please note Shopify doesn't allow App partners/developers to edit/delete a merchant/shop owner's review. Only a merchant can edit/delete a review. You can double-check this with the Shopify team. Or check this link https://www.shopify.com/partners/terms check Section 3, Item # 7.

Coming to your review - "wrote a review and the review was taken down" - I believe you are confusing it with the review you left for our other app.

It is still there (we, as app developers, can't delete/edit any review). You can check it here: https://prnt.sc/stialo

We are a small team always looking to provide our customers with the best of the services. In your case as well, we responded professionally and politely and went over and beyond.

Even then, when you didn't find our apps meeting your expectations, on your request, we provided a full refund for both your stores on May 15, 2020 (Shopify refund ticket 79365025 & 79336736). Here is a screenshot - https://dsh.re/8fb30e

I find this review strange as everything has been settled, and you have uninstalled our apps and have not been a user since May 12, 2020.

Regardless, we wish you and your business all the success.
If you have any questions, feel free to get back to us on help@pluginseo.com.

Thanks!
Vijay
PM - Plug in SEO

Hi Jen,

The expert fix packages are a one-time payment for all of the work detailed on the product page to be done once. Things like SEO problems and speed you shouldn't have to do again unless you change to a completely new theme, upgrade your existing theme or a developer working on your shop loses the work

Please feel free to reach out if you ever have any questions, curiosities or suggestions.

Best,
PIU Team

Hi Lucrista,

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

Best,
PIU Team