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The clothing is great but the printing is terrible, the shipping time is terrible and the customer service is even worse. I would avoid. im in the process of talking to shopify directly about this app to try and get my sample order money back and customer service on the app keep disconnecting.
UPDATE: SCAM SCAM SCAM SCAM AVOID.
Thank you for your feedback. We sincerely apologize for the unpleasant experience this has caused. After reviewing your case with our customer service team, we understand that your main concern stems from the color difference observed in the printing process.
Please allow us to explain the situation: our printing process uses DTG (Direct-to-Garment) technology. The designs you uploaded to our website are in RGB format, while our printing equipment operates in CMYK format. During the conversion from RGB to CMYK, there are inherent differences between the two color models, making slight color variations unavoidable. This is a technical limitation of the industry as a whole and not an issue specific to our service. To help mitigate this, we always recommend customers order a sample to verify the actual print outcome before placing bulk orders.
Regarding your refund request, our customer service team has evaluated it in accordance with our after-sales policies. However, the request exceeds their authority. Our team made efforts to escalate the issue and seek a resolution on your behalf. Unfortunately, further communication was declined on your end, which has left us unable to assist you more effectively.
We greatly value your feedback and are committed to continually improving our service processes and communication. If you are willing to reopen the dialogue or require further assistance, please feel free to contact our customer service team at any time.
Thank you for your understanding and support.
Stay far away from this app. We have been waiting for our product samples for over 1 month and still have yet to receive anything. Not to mention they also refuse refunds. Not sure why shopify still has this in their app center.
We deeply apologize for the delays you've experienced with your product samples. We understand your frustration and want to provide clarity on the situation.
We recently underwent a significant expansion, moving all our facilities to a larger site to meet the growing demand for our products. This transition, while aimed at enhancing our capabilities, has unfortunately led to some unforeseen operational challenges, causing unexpected delays.
We want to assure you that addressing these delays is our top priority. Our team is working diligently to clear the backlog and streamline our processes.
Regarding refunds, we take such matters seriously. We would like to investigate your case further to ensure a fair resolution.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this time of improvement. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.