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I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark.
Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.
We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.
Not working. I have reached out to customer support days ago with no response yet. They advertise 24/7 livechat which is false.
Edit: Reply to your response, i didnt receive any communication on 17/09. your live chat doesnt work. Please respond to my emails I have emailed multiple times.
Hi there, we've replied to your message on Sept 17! It seems you have a rule that only shows the popup on a certain URL. See screenshot: https://share.zight.com/JruZ1BDy
Please install the app again and we'll fix it for you!
The automation emails do not work. I spent a lot of time creating my templates and its been weeks without an update as to when the automation emails will work. I would ask everyone to look for a different app as they still have not given us an update nor do they know when it will work again.
will give proper review after using
Very bad and buggy! Go ahead...I dare ya to try and create an EXIT POP UP.
After an hour of pulling out your hair and speaking to the customer service and Technical team you're going to write a bad review like I am doing right now. I saved all the chats and screenshot them showing I asked for a supervisor three times and the original Support Tech kept trying to give me solutions that would not work and so he wasn't very well informed about how his position was supposed to be handled with customers. So in researching this app that was about 20 to 30 minutes on YouTube and other sites screwing around putting up up and installing it another 10 or 15 and then wasting over an hour trying to do the mess around on an exit intent at that doesn't work and now spending 5 minutes leaving this bad review. Are you very busy and don't have time to waste like me? Then avoid this app. If you live in your parents basement playing video games all day smoking byd then of course go ahead and try this app
Hi Kurt, we've just reached out to you. Please reply to our live chat and we'll get this sorted ASAP!!!
Can't add my own email, the email you sent looks like: store123@shop-convert.com.
Useless.
Hey! Thanks for reaching out. You'll see the option to change your sender domain by navigating to Emails > Settings > Sending > From email. Here you can add your own domain and authenticate it for sending! Reach out to us via live chat if you need any assistance :)
Was enjoying it, easy to remove watermark and set up campaign, but after spending time editing the campaign it didn't even show up on my website. Waste of time.
Hi there, if the popup didn't show up on your site it's likely because it was previously closed. Please try clearing your cache or try an incognito browser.
Rules too limited. I can set the seconds before the popup starts, but once closed I can't re-initiate for less than 7 days. Makes no sense.
Hi there, I apologize for the delay. When a customer closes a popup, we've generally found that a week is a good timeframe between when they see the popup again. However, it makes sense that this should be a configuration option. We'll reach out to you shortly.
showed for 1 minute then i edited it and it disappeared
I haven't been able to even use the app because I can't get past it asking me to enter my email. nothing happens .. I've tried 4 different times now and I'm annoyed and over it. Don't even bother downloading it doesn't work.
Hi, we've sent you an email to learn more about the issue you're experiencing. Please get back to us when possible.
Update April 24: We've reached out to this customer several times, but haven't been able to get a reply. This issue has been fixed!