POPCUSTOMS: Print on Demand

This app works seamlessly with my Shopify store. Popcustoms has an extensive range of quality products, allowing store owners to develop their brand. The customer service and response time are exceptional. The shipping is fast, and all products are trackable. One of the features of my store is footwear; with the variety of styles that Popcustoms offers with the newly featured 3D mockup generator, I'm indeed in the zone.
Keep up the great work you're doing.

Cotton t-shirts are far too small, not for EU/US sizes! You need to buy 2XL for it to fit like a regular M size. They also shrink a lot after a couple of washes. You guys need to supply EU/US size cotton clothes just like all your competitors have. Polyester is slightly bigger in sizes however quality of those is not good.

I have to rate this app a three at best just for the simple fact that it looks good on paper. If I am wrong about anything I am saying, I will come back and clear the air.

The problems that I am having is with the lack of documentation in regards to shipping, the lack of customer service as well as huge issues with their overall service.

I have contacted Pop through YT, here at Shopify as well as on their site and I have yet to hear back from them. I have set up shipping per their instruction but the results aren't as they say it should be. The only shipping option I am getting is through USPS. EMS, 4PS, YUN, DHL and FEDEX aren't showing up as shipping options on my store but they are options listed on POP when you publish an item. There are no instructions on how to get those shipping options on my store. USPS has an option for two day shipping, that simply isn't possible when the products are made in China are supposed to be shipped globally. Plus I'm using Shopify to get paid and that takes at least a day for me to get, then I have to Pay POP. It's simply impossible to offer two day service. There are no instructions on how to remove such shipping options from my store so they aren't selected. I've watched the videos and read the documentation on shipping. It's not there!

There is no forum, facebook group etc. for the people who use this service to put our heads together and work out various kinks so we don't keep hitting our head against the wall. One kink is that the templates don't actually line up with the mock up generator so in all reality, what you see isn't want you're going to get on a product. I found this out by reading comments on a YT video were a rep from POP flat out said it doesn't work! He/She said it was frustrating and that they are working on it. What's the point of a POD service if it doesn't work?

It's been a few days I I still haven't heard anything back from them concerning the shipping issue. I want this to work but I think I will have to go with another service soon to build my brand.

UPDATE: I installed this app several months ago but I didn't really have time to create anything with it until recently. They have so many amazing products and I was so excited, but then I saw the shipping costs... the shipping costs are RIDICULOUS! Almost $20 to ship a pair of shoes! I cannot charge my customers that much money for shipping. There is no excuse for this. I dropship with AliExpress all the time, and the shipping costs on that platform are not as high. There is NO EXCUSE to have shipping costs this high, even if the products are being shipped from China. Do better POPCustoms! Fix this problem please.

Your service and products are very excellent and beautiful, and I was hoping to start an online store based on your services, but there is something that shocked me and prevented this from happening... which is the very high and exaggerated delivery price for the countries of the Middle East, especially Saudi Arabia, as the delivery price alone ranges between $55 $90 depending on the delivery provider And there are only two providers, so there are not many options...Please, provide other delivery service providers who offer cheaper delivery prices, even if the delivery period is between 15-30 days.

couldn't rate POPCUSTOMS higher. very simple website to navigate and amazing customer service. such fast reply's and very helpful

Nicht alle Waren erhalten und T-Shirts von absoluter schlechter Qualität. Könne ich meinen Kunden niemals verkaufen! Das nächste was ich mache die App wieder löschen