Poptin ‑ Exit & Email Pop Ups

First of all, and most importantly - the customer service is above and beyond! excellent!
the app itself is amazing, but what makes it even better is knowing u have a team behind it, that has enough patience to solve problems, give feedback and talk to u as a person, and not as a walking wallet.

super recommended!

Fantastic App! Amazing support by developers and whole team. Will definitely be using this App! Well done guys!

Terrible app, terrible owners. Problem started when I paid via paypal and they said it didn't go through, I was given a link to pay through credit card via stripe which went through. After several days of back and forth of not getting popup to work on Shopify, I requested a refund only to be told they do not even see my transaction....WHAT? First thing I did was check Paypal and saw the charge go through, I showed them screenshots and they said Paypal did not reflect it, even tho paypal charged me it didn't get to them, I also checked credit card and saw that one went through too but guess what? Even tho they confirmed payment received by granting me access to the pro plan for several days, Tom the co-founder turned around and said that payment didn't go through either. I felt like I was being pranked, called CC company and initiated a dispute, called paypal and initiated a dispute but wait it gets more interesting, Tom the co founder comes back and said they see a charge that was reversed and that this is fraud because paypal name and credit card name differs and even threatened to report me to shopify and paypal......Isn't it funny that before the dispute they couldn't find either payments but as soon as dispute opened, all of a sudden Tom no longer has amnesia and even has the nerve to call me fraudulent.....DO YOURSELVES A FAVOR STAY FAR FAR AWAY FROM THEM.....I have taken screenshots and printout of our conversations and will be presenting this to shopify to get these people off its platform!

I was excited to use this as it actually had the scratch feature that is very interactive for customers whereas other apps claim to have a scratch feature and it was just a “click” to get the code. I liked that, that’s the only reason why you got two stars besides that I did all the installation edited everything , looks really good, (editing was finnicky, having to make backgrounds transparent repeatedly to get rid of ‘wave’, very time consuming).linked to my Shopify and it’s nowhere to be found on the website and to make matters worse there’s no help, email us or contact us button anywhere to get in touch with them. I’m gonna have to delete it and re-download the app I had previously that doesn’t have the fantastic scratch option

Highly recommend poptin! This app just simplifies everything you need to do, it's a life saver! everything is so neatly laid out unlike all these other apps that I tried to use before this which are hopeless.

THIS APP IS A MUST!!

Brought our speed down from a bad 47 to a terrible 23. Have to admit though, that we did not consult them about it. Anyway, not a big fan. Edit: Due to very energetic (but friendly) efforts by popt.in to make me delete this review I checked again with IT to figure out if the problem was caused on our side and my harsh feedback was unjust. As far as we could determine, the delay was caused by jQuery libraries loaded by the app, although these were already integrated in Shopify. This decision was taken by the programmers to ensure an optimal function of the popup app, but if not fixed this can lead to these awful delays.
As shop owners we had to learn the hard way, that most of the apps come at a price. You fix one thing or get a cool feature but on some end it makes something worse or even breaks a crucial function. And you will not be warned in advance. In this case Shopify flagged our bad site speed (new feature, cool!) and we digged into the potential source. This is how we found out that it was cause by the popup app. I can understand that I`m being a bit hard on these poor app developers by a crushing 1* review, but I see this as a responsibility on developers side to consider also the harming effects of their app. The popt.in team is very engaged to fix this now and this is why I gave them a second star. But still I was in a situation I didn´t want to be in in the first place.

Great customer service. Easy to make email pop ups. Easy to use interface and if you run into a problem they're there to help

App has a lot off functionality and options, esp for a free product. Once you get the hang of it, it moves along pretty quickly. Support is super - Nirupama answered every question I had quickly and was very knowledgeable and pleasant. The support alone makes this app worth your time to get to know.

I used this app for my website pop up and its going smooth, I had a minor problem but the live chat customer service Osama helped me. The service was excellent. I will highly recommend.

Easy integration. Very professional looking. The only problem is that EACH email lead is emailed to you. So, they don't have a manager for it. It would be good if they stored the emails in the app and let us download them to a CSV file. That's going to be too much work for me, so I have to give it a 4. If they provide me with a better solution, I will upgrade this review and give them a 5.