Arvostelut (26)
Tarkenna
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Luokituksen mukaan
I installed app a few days ago. I got held up with settings- did not understand percent setting in trigger. no explanation available. I attempted to contact by email and the support chat. Days later no response. thanks for wasting my time. Shopify you need to start vetting these useless apps and verifying reviews. Do you think I enjoy sitting here trying broken useless apps. major annoyance.
Hello,
Thank you for your feedback, and we're genuinely sorry to hear about the frustration you experienced.
We want to clarify that while we offer 24/7 support through our AI-powered chatbot, our human support team steps in when a request is escalated through the chat widget. In this case, our chatbot accurately responded to your queries based on the available information, but no request for human support was submitted — so our team wasn't alerted to follow up directly.
We understand that the "percent" trigger setting could use clearer explanation, and we’re actively working on improving in-app guidance to make setup easier for everyone.
Your time is valuable, and we're sorry this wasn’t the smooth experience we aim to provide. Thank you again for your honest feedback — it helps us grow and improve.
not really working..
Hi,
Thank you for your feedback, and we're truly sorry to hear that you had a negative experience with our Shopify app.
We’d love to better understand the issue you encountered so we can assist you more effectively. If you could provide a bit more detail about the problem, we’d be happy to look into it and work on a solution right away.
Please email us at support@popupsmart.com