CartHook Post Purchase Offers , 41 recensioni
We have done hundreds of thousands in revenue through cart-hook now and it has been pretty great for us. I wish there was a little more flexability on the upsell flows and how many offers you can create. I also wish you didnt lose historical test data. Other than that it has been perfect for our needs!
Thanks for your review, we love Slabway here at CartHook! We appreciate your feedback, stay tuned for more great enhancements coming in 2022!
CartHook has been a great addition to our shop to improve average order value. It's easy and intuitive to set up new post-purchase funnels, and recent feature additions based on tags and collections are a huge plus. It has seamlessly integrated into the fulfillment end of our business, as well. The support team has been responsive, and we look forward to testing out some new deals for our upcoming busy holiday season.
Hi Sock Drawer - Thank you so much for your review. We are glad you are seeing increases to your AOV. Feel free to reach out to us with any questions at all!
Excellent Shopify App -- Does a stellar job for the whole Post Purchase Offer process, from the configuration of the upsells all the way to the analytics. Setup couldn't be easier and a HUGE +1 on their customer service, basically unparalleled when it comes to Shopify Apps. Thank you CartHook team!
Thank you, Mockingbird! We are so glad you find the app easy to use and our support team to be helpful.
We are delighted to have you on board!
CartHook is a MUCH better alternative to Zipify OCU. In short, I'd say the main reason why I like it better is because it doesn't come with weird rules/restrictions like Zipify OCU does. For example, with OCU you can't add text without also adding an image, and it's missing some basic features like image carousel. Every ecommerce website since the 90's has had an image carousel, yet Zipify OCU doesn't. CartHook suffers from neither of these annoying (and quite frankly, embarrassing) problems that OCU has. CartHook is simple, powerful, and it just plain works. There are obviously some restrictions with the app which are probably Shopify's fault (they only allow certain elements to be edited on their native checkout). But other than a few nitpicky things, it's great. One small thing I wish it did was that when you click an image in the image carousel, it would automatically select that variant from the drop down menu. Example: You click on the image of the red shirt, and it shows the red shirt in the image carousel, but I wish it also selected that variant from the drop down menu. This is a relatively small thing, and overall, CartHook works great.
Thank you so much for your review, Joyride Harness.
We're happy that you're happy, please let us know if you need anything at all!
We use Carthook in many different ways to help with our marketing objectives. It is very useful for upsell items as well as sale items that we are trying to blow out. It is very easy to use and the analytics are great.
Thank you so much for the review. We are glad you are finding success with our app, HydroJug!
App seems easy enough to use. BUT: There is no internal confirmation email, or any other type of notification, when someone purchases a post sale through the app. SO if you auto print your orders as they come in, the upsell will not be on the order. So now you need to manually check everyday to see if there are any post sells? This leaves way too much room for human error. It is 2021 and i can not believe they can not send a simple email, or some other notification to any other of the thousands of app integrations out there (ie:SLACK), when an order has a post sell added to it. Especially considering with the $50/mo fee and a 1% royalty, this should be standard. Another issue is if you want to offer a few small add-ons, they do not show all at one time. They are in series. The flow is annoying this way and seems like a never ending upsell attempt to the customer. They should have a template to add multiple items on the same upsell page.
Hi Advanced Metal Art! We are sorry to hear you didn't enjoy your experience with our app.
Our post-purchase offers are added to the initial order via Shopify's edit order API. This is how we can provide a 1-click purchase experience. Shopify has implemented what is called a fulfillment hold on post-purchase order items which, unfortunately, do not play well with auto-fulfillment. Their recommendation is to utilize manual fulfillment or a 3rd party fulfillment app as this is currently a limitation for all 1-click post-purchase offer apps.
Since the orders, email notifications, and fulfillment statuses are handled directly by Shopify, we definitely recommend reaching out to your rep to provide feedback. We are also in close touch with the Shopify product team on merchant feedback.
We do have plans to implement multiple-product offer pages in the future as well as provide more customization for when the 2nd offer in your funnel will display based on your shopper's actions.
We hope to work with you again in the future!
We're seeing great success with CartHook's post-purchase offers (+30% lift). The funnel was easy to implement and their team was very responsive when we reached out for guidance on best practices. Would highly recommend CartHook to any business looking to increase AOV.
Wow, over 30% lift? You are killing it! Thank you so much for your review. Please let us know if you need anything else at all.
I have been waiting for Shopify to support something like this for 5 years. Nothing will drove your AOV's higher than Post Checkout upsells. As of the time of this review it only works with Credit Cards (not Shop Pay, PayPal, or other gateways) but hopefully Shopify will loosen the reins a bit here and allow support for other gateways. Should at least be able to do PayPal.
Hi SideShaper! Thank you so much for your review. We are glad to hear you are seeing an increase in AOV!
We also can't wait for Shopify to support wallets and other payment providers in the near future, stay tuned!
This app def is slow and the design options are pretty bad for building brand trust. They really need to invest in having 5 solid templates for us to pick from that are done well. Also, the app doesn't work with Recharge subscriptions (which other upsells like Zipify do offer– I've seen it in action). On a PLUS, it has increased my average order, which is nice. Yet I prob won't be staying around much longer if they don't start working on the issues I described above.
Hi Simple Green Smoothies, thank you for the review and glad to hear your AOV has increased with the use of our app!
Great news, we have some really great offer editor updates coming up in our next release. The good thing about our post-purchase offers is they automatically inherit your store's theme and styling so they fit in seamlessly with your checkout flow.
As for subscriptions, this is currently a limitation for all one-click post-purchase offer apps since all payment processing is handled via Shopify. They've assured us they are working on a resolution soon.
Please feel free to reach out to us via in-app chat or at firstname.lastname@example.org if you need anything at all!
Extremely slow load speed. It will cause your sales to drop, effectively losing you money. 1/5, I will not recommend this app to anyone except my worst enemies. Lol.