PostCo Returns & Exchanges

A mighty app with bells and whistles we need to make returns and exchanges seamless for our customers. Their support team members are friendly and responses are prompt and helpful.

We have been using the platform without issue for approx 1 year then we had some technical issues with the platform in April, that are mostly resolved. It took a fair bit of communication to resolve, but the Post Co team did stick with it and were able to eventually implement a fix.

We look forward to further improvements in the coming months.

We transitioned to them recently and the process was seamless. The staff was very helpful and friendly. The interface is very user-friendly as well.

Have been testing this out to manage returns & exchanges. So far so good. Support is amazing and they are doing updates regularly.

Thank-you Melisa for an excellent one on one demo. She took me through the app showing me all the important features and how they could best apply to my brand. I look forward to using PostCo 360 to build strong customer relationships through EASY online returns!

PostCo 360 has been such a great upgrade for us, it does almost everything we need, and makes processing returns simple and efficient. The business support is also fantastic! The only thing we would love to see is if our customers could select different items to exchange for through the app. Other than that this App is amazing.

I really like the features this app offers! it seems very easy to use and install, and it has videos to follow to help with setting up your account. It also has a nice customizable return portal which I think is straight forward to use

UPDATE: Nick from Support reached out and was helpful in answering various questions I had. After doing some testing, the app isn't quite right for our shop but it seemed like a good solution that would work well for a lot of folks! I really wanted to like this app - it was easy to install and seemed easy to set up as I went through the options. However, I did have several questions for support and I reached out with several messages but never received a response back and it's been a couple of days at this point. I see everyone else saying support is great but the lack of any response has me concerned about future support and troubleshooting so I don't want to get entrenched with this app and then be stuck with a problem. Unfortunately, I have to move forward with something else today because I've already had days go by trying to stay with this solution, so I'll be looking for another app for returns.

I'm so excited to find PostCo 360! I was managing returns and exchanged manually and it was so much work. I am so happy to have an app that does it all for me. And Fara was amazing at walking us through how everything works and helping us get onboarded!