AfterShip Shipping + Labels , 193 arvostelua
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We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution.
Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix.
We'll update you once it will be fixed.
We regret the inconvenience caused to you.
Regards,
Team Postmen.
amazing customer service, I'd recommend to anyone I know, also everything about the app is perfect, just overall love the app tons
Friendly user, easy setup. Easy to connect with Canada post account. Next step is setup with Zoho inventory
I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating.
We regret the inconvenience caused to you.
Regards,
Team Postmen.
Poor service, very slow at responding. Cancelled service, they kept charging.
Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.
Thank you for sharing your feedback with us.
We have investigated the reason for the issue that you had raised related to the setting up of your USPS account.
Upon investigation, we found that the issue that you were facing was because your credit card was declined by your bank as confirmed by our partner. Hence, we request you to contact your bank to get the restrictions lifted from your card or alternatively you can make the payment with another card to set up your USPS courier account.
Rest assured that you are our valued user and we will ensure that you have a great experience with our app.
Regards,
Neelima Aggarwal
Team Postmen
nice app.....can ….. be use for shopify return
The response from support is not the issue here. I am giving this app a rating of 2 for the following reasons.
I think the concept of the app is great for a business that is designed to send from one location or 2 locations only and use 2 or 3 different shippers.
However my business model is the exact opposite to the norm.
I have over 200 overseas vendors sending goods to Australia and each need 4 to 5 different shipping services to send there goods depending on the size and weight of each item.
This make the app very very expensive to have and use even if a vendor is not making sales at all. Every vendor with a shipper account is $10 each month. Times that by 200 vendors X 5 shippers plus the label cost every month.
If what I have been able to workout is correct that its out of my league.
I have been requesting help from one of your staff members Vidhya Manjunath but she has not been helpful at all. she keeps copying and pasting the same information available on your webpage as a reply to my questions and keep closing the request status. As a customer i am not sure if i would consider postmen given the no-help replies from one of your staff members.
Postmen assisted me with my multi vendor site and gave advice to assist to make the process easy. They also took on board any suggestions I made to help to improve the service. Thank you for your help Riyaz!