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I had a lot of issues setting this app up and ultimately gave up. The troubleshooting articles aren't very informative.
Hi there,
This is certainly not the experience we wanted you to have. I have also sent you a personal mail to help you set up apps.
Please take a look and let us know your availability.
Best,
Shahbaz
This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Postmen
Diese Leute sind die besten. Jede Support-Person, mit der ich gesprochen habe, war freundlich, hilfsbereit und kenntnisreich. Ihre Hilfe wird sehr geschätzt. Mach weiter so.
Danke für Ihre netten Worte.
Bitte lassen Sie uns wissen, wenn Sie Vorschläge für uns haben.
Wir sind sehr gespannt, wie wir Ihre Erfahrung zu einer 5-Sterne-Erfahrung machen können.
Grüße,
Nitish
Team Postboten
While the initial setup can be confusing, the service and customer support have been great. This app is very powerful for handling returns. Definitely recommend.
For a step by step guide to setting up amazing customer returns with this app check out a video I made:
https://www.youtube.com/channel/UCkIC8yF8ArE4rfF0E_OtX2Q
App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.
We are really sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met.
We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.
Also, kindly note that,
1- We do not have feature of split orders as of now and we have raised the feature internally.
2- We do support multiple ship from locations
I hope this helps and clarifies.
We are also available 24/7. You can always contact us via the live chat option available on your account or email us at support@postmen.com
We regret the inconvenience caused to you.
Regards,
Anurag Pal
Team Postmen
I wasn't ready to purchase anything but got charged $20. The customer service was so helpful in making sure I got a refund.
This was easy to set up. I haven't used the app yet, but I'm excited to see how this will work with my business.
The Postmen app is easy to setup with the courier account and use and customer service via chat is prompt and efficient.
Customer support seems to be top notch. Interface is friendly and easy to use. No hidden paid services. Pretty great app!
So far so good So far so good So far so good So far so good So far so good So far so good So far so good So far so good