レビュー (203)

総合評価
4.3
評価レベルごとの件数
  • 評価の73%は5つ星です
  • 評価の10%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の14%は1つ星です
2021年8月26日

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could ...

IZ Adaptive
カナダ
アプリの使用期間:1年以上
AfterShipが返信しました 2021年8月26日

Please accept my sincere apology for the experience you had.

It is really unfortunate that your expectations were not met in the recent interaction with us. However, this is ...

2022年4月8日

I am dealing with support on how to print one label for more than 3 hours. Now I am dealing with a guy named Moezzam, it looks like this guy is professional at wasting your time.

Jeans4you.shop
アメリカ合衆国
アプリの使用期間:1年以上
AfterShipが返信しました 2022年4月10日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. It is ...

編集日:2022年1月23日

Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.

Fairiland Outdoor Technology
カナダ
アプリの使用期間:10ヶ月
編集日:2020年8月16日

***Note: Postmen's complete lack of financial transparency on your total label expenditure is either abject incompetency on their end or a front for overcharge fraud. Avoid using at all costs***

I highly recommend that everyone avoid this app. They have no way of summarizing the number of labels you've purchased and the total cost that you've spent on labels to date. The labels purchased don't ...

Wall & Wrenn
アメリカ合衆国
アプリの使用期間:6ヶ月
AfterShipが返信しました 2021年4月7日

We apologize for the inconvenience. We have a tie-up with VISIBLE SCM who provides the labels for USPS at a discounted price. The user always has the option to check the ...

2021年12月10日

Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...

Evolve Fit Wear
アメリカ合衆国
アプリの使用期間:4ヶ月
AfterShipが返信しました 2021年12月11日

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight ...

2018年1月8日

I deleted the app from my Shopify store and I am still being charged!! Also I was always charged an international fee along with my subscription! This is a terrible app and no one should use it.

My Smart Blinds
アメリカ合衆国
アプリの使用期間:3ヶ月
2022年4月25日

I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the ...

Cremation Urns
オーストラリア
アプリの使用期間:約2ヶ月
AfterShipが返信しました 2022年4月26日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are ...

2018年4月3日

Poor service, very slow at responding. Cancelled service, they kept charging.

Laptoppartsatp
カナダ
アプリの使用期間:約2ヶ月
2017年11月19日

I have been requesting help from one of your staff members Vidhya Manjunath but she has not been helpful at all. she keeps copying and pasting the same information available on your webpage as a reply to my questions and keep closing the request status. As a customer i am not sure if i would consider postmen given the no-help replies from one of your staff members.

Thegadgetology
モーリシャス
アプリの使用期間:27日
2022年3月21日

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with ...

Yoga Studio Store
イギリス
アプリの使用期間:26日
AfterShipが返信しました 2022年3月21日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are ...