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So far so good! the set up has been very easy. I had one issue (I caused myself) and the customer service was amazing! so Friendly and responsive! I could not be happier
Shannon (and Zev) and this APP are tots amazing! She rocks and had an awesome ideas to help us launch our SMS program!
Great customer service, much better than the previous app I installed for SMS alerts. Extremely user friendly!
Great customer service and very user friendly! I've been looking for an SMS for a while and this one takes the cake :)
Shannon has EXCEPTIONAL customer service!!! Love her! She answered every questions and made me feel like I am apart of the Postscript family!
Couldn't have asked for a better app for SMS and email engagement. Customer Service was available late night and helped me through the entire setup. Any problems I have run into have been solved expeditiously. Look forward to using this app to engage customers and generate sales.
We just got this app today. Super excited about trying out. I'm already really happy with the customer service. Super fast to respond!
I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price.
I'm perplexed as to how this software has a 4.9.
They have been charging us for 6 months even though we expressed that we want to unsubscribe.
Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month.
I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways.
Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money.
I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.
I am new to Postscript but so far we love it! Kyler was such a great help answering my question in the support chat! I highly recommend joining if you haven't already!
just started using, but seems very robust. Team was extremely fast at responding to questions - shout out to Zev!