Postscript SMS Marketing

First night setting up the app, pages, campaigns and the works. They walked me through every single step and answered all the questions. I love that it integrates with my other marketing tools. This is a great service and if you're on the fence, sign up for the free trial at least! It's so worth it. Thank you, Shannon, for your help!

Setting up Postscript is pretty easy and Michael was available on chat very quickly and super helpful with getting my campaigns setup quickly!

Postscript is amazing! The team is dedicated to getting results. Can't say enough wonderful things about this app.

Taylor from customer service was so helpful! She responded with questions that I had on launching a sale campaign and got back to me in record time! She answered all of my questions and I was able to launch my campaign successfully.

As a brand-new user of SMS apps like Postscript, I can say one thing for certain – their customer support is top-notch. I messaged using their chat feature. Porshai from Postscript responded promptly. Over the course of 45 minutes, I then proceeded to bombard her with 13 detailed questions about functionality and settings. She answered each of them in a complete, thorough, and easy to understand manner. I could not be more impressed with Postscript’s customer service. In fact, the day before I emailed them with some simple questions and received a prompt response also. So far, I really like Postscript. It’s very robust, easy to use and it appears to work flawlessly in my tests. While I give Postcript’s customer support 5 stars, I have to rate the overall app as 4 stars for one reason. It lacks the ability to sync email addresses into the Shopify customer database. I don’t need Postscript to do any email marketing for me, but I do need a way to automatically sync customer email addresses it captures in its email pop up. Let me explain - the way it stands now, a customer completes a Postscript pop up entering their email address, however the customer’s email is not synced with anything so I have to manually download a CSV file within Postscript then manually upload the emails to Shopify’s customer database. The only way around this is to integrate Postscript with Klayvio and Klayvio can auto-sync the email addresses into their email marketing app. I checked SMS Bump and they have the same issue – you need Klayvio to auto-sync emails. Perhaps Zappier can work to integrate Postscript with Shopify’s email database but I have to look into it. In summary, if automated email syncing between Postscript and Shopify is not critical for you and you don’t mind uploading the captured emails yourself, then I highly recommend Postscript and give it 5 stars – and if you have any reservations, reach out to their customer support which I am sure will be amazing.

Porshai was speedy, super responsive and helpful with both of my questions. Great customer service once again.

We are encountering continual issues with Postscript. After having success in the past we are now left with bugs and customers complaining about no emails or texts being sent. Their text infrastructure can bug out quite frequently. Support has also changed. We are moving to SMS bump as it seems a lot more stable.

I have loved using postscript. Super easy to navigate so far and the customer service is great!! I use this for both of my businesses and would recommend it. Postscript makes it easy to stay connected.

Customer service is really great! So fast at responding! They were able to resolve my problem within the hour!

The customer service is amazing 10/10 I will definitely recommend this app to all my friends! Keep it up y'all!