Postscript SMS Marketing

PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.

Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

fast customer service. taylor was extremely helpful

THE BEST CUSTOMER SERVICE! I was stressed about opening my store and my SMS getting out, but they came through and set everything up for me!

Canceled my subscription and was still getting chsrged

Amazing support, easy to use

At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability.

Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.

Postscript has the BEST customer service!! I sent an email to the support center and received a response immediately. I had follow-up questions and the initial customer service rep (Meg) continued to respond and was so helpful and nice. Highly recommend this app.