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The app just doesn't work, the popups are entirely dysfunctional and the app is unimaginably slow.
Hi there,
Thanks for your feedback. It looks like you installed and uninstalled the app within less than 24hrs only.
Really sorry that you had such experience, please note that the popup should be running properly with no issue at all and any dysfunction might be caused by multiple factors depending on the theme you're using or more.
However in all cases when anything unexpected happens, our support team are always available to assist and make sure that everything is running as smoothly as possible on your end.
Would you mind sending us an email as soon as you can at support@powr.io so we can sort this out for you?
We're looking forwar to hearing from you soon!
You'll want to use this app if you 1. Want to waste time 2. Waste money 3. Lose customers. This app broke my store had to rebuild from scratch THANKS FOR NOTHING!!!!
Adquiri la version Pro y no me funcionan los Popup, no salen en la web. Entro en multiples ocasiones a mi tienda y no sale nada. Para colmo tan pronto instale la app la pagina web me esta alertando de actividades no seguras.
¡Hola!
Lamento mucho escuchar tu experiencia con la aplicación.
Por favor contáctenos directamente a support@powr.io detallando la dirección de correo electrónico vinculada a su cuenta POWR + enlace web con el complemento POWR en vivo instalado para que podamos investigar el problema por usted.
Muchas gracias por tus comentarios y paciencia.
This app doesn't integrate with Shopify Customers (the in built CRM of Shopify) so its rather pointless for the main use case of a newsletter sign-up form for capturing new customers...
I GOT >>SOLUTION<< TO THE PROBLEMS THIS APP CAUSES
DO NOT INSTALL THIS APP !!!!
It will damage your theme a lot.
I was lucky and found a way to fix the issue. I went to HOME>CUSTOMIZE THEME>*inside the Current Theme section click on >ACTIONS>EDIT CODE>*find the "theme.liquid" *click on Older versions and find a version which you can save and check if the problem is solved.
Powr needs to give these solutions not me ....
The customer service team on this app are a joke! Firstly I did not approve the one-time purchase of 40 something USD, I was unknowingly charged and deleted the app immediately when I realised it wasn't going to need it. When I got a chance to check my Shopify bill, I reached out to the team. I was 3 days outside their refund window and they would not refund me for the purchase. JOKE.
Hello,
Thank you so much for bringing this to our attention. We do understand that mistakes can be made and that there may not have been an intention to purchase the plan. We are rigid on our policy to not play favorites, but we are going to take care of you in this case. We are going to honor a full refund at this time, but please reach back to me directly if you have any questions or concerns regarding your account. I am more than happy to help if you wish to continue with our service.
Waylon W | Customer Success Manager
Liked it at first but had to remove as it made my favicon disappear. Even after installing had to go back to theme code and delete to make favicon reappear.
Basically useless unless you pay $10 a month. Wish I knew that before wasting my time with the free version. On the free version you can only make it trigger immediately when the site is opened.
Thank you for taking the time to provide us with this feedback. We do allow you to give the app a try to see if it is a good fit before you purchase for $10 a month. I am happy to give you a free trial with all of the features as well as assist you along the way. We want to make the process as smooth as possible and earn your business as a customer. Please reach out directly if you would like to give us another shot with a free trial.
Waylon W | Customer Success
the App is really bad, it doesn't work. Design is nice but i cant have a look at the pop up on our homepage...
Hi there,
We are very sorry to hear about your experience with our app.
Kindly reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
We appreciate your feedback!
Their charges are different on the Shopify app store as compared to original one. I would not installed the app if I knew about the charges.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!