Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 75% recensies zijn 5 sterren
  • 12% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
9 april 2024

Customer service was really helpful and the response time was fast.

August Kinn
Canada
Meer dan 6 jaar gebruiken de app
Bewerkt 28 februari 2024

The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.

patterntalent
Verenigde Staten
Meer dan een jaar gebruiken de app
POWR.io heeft geantwoord 1 maart 2024

So sorry for your bad experience.
We investigated the issue and the support agent should contact you with the resolution on that matter.

8 december 2023

This app has been a great tool to increase my customer contact. It's easy to use & manage. I've only had one issue & Richcarde provided me with excellent customer service! He resolved my issue completely & has me back fully enjoying my Powr Popup experience!

Good Faith Cookie Company Gourmet Dog Biscuits
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
12 januari 2024

Easy to use! Customer service is friendly and helpful. I definitely recommend POWR Popup.

Abbott Cards
Verenigde Staten
5 maanden gebruiken de app
25 januari 2024

very good customer support and helped me achieve my goal! lets me upload my own image which not many apps do.

Boutique Ofélia
Canada
Ongeveer 18 uur gebruiken de app
Bewerkt 21 december 2023

Customer service is awesome. They are prompt and always find solutions! Every time I need support they are always there and very helpful. Thank you guys for all your help!

Shop IDC estore
Verenigde Staten
Ongeveer een jaar gebruiken de app
6 december 2023

We love this application but most of all we love the customer service. We ran into some issues and Richcarde was awesome, timely and efficient!

NuSmile
Verenigde Staten
Meer dan een jaar gebruiken de app
18 april 2024

Richcarde was very helpful and answered my questions with screen recordings so I could see what I need to do on my end

Kimberly's Diamond Corner
Verenigde Staten
Ongeveer een uur gebruiken de app
1 februari 2024

Excellent Customer Service Support!

Dream Guidance Box
Verenigde Staten
3 maanden gebruiken de app
22 april 2024

Helpful, informative and efficient

Planet Desert
Verenigde Staten
Ongeveer 2 jaar gebruiken de app