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Adquiri la version Pro y no me funcionan los Popup, no salen en la web. Entro en multiples ocasiones a mi tienda y no sale nada. Para colmo tan pronto instale la app la pagina web me esta alertando de actividades no seguras.
¡Hola!
Lamento mucho escuchar tu experiencia con la aplicación.
Por favor contáctenos directamente a support@powr.io detallando la dirección de correo electrónico vinculada a su cuenta POWR + enlace web con el complemento POWR en vivo instalado para que podamos investigar el problema por usted.
Muchas gracias por tus comentarios y paciencia.
POP UP DOESNT WORK, completely un-reliable. I have contacted their support over 3 times now asking why this doesn't work and i get the same answer every time. " we are looking into it" What am I paying for?? Complete waste of my time.
Hi there,
Thank you so much for your feedback.
We escalated the issue to the ENG team and they're currently looking into that.
Unfortunately, it may require some time to understand the core reason for the issue and push a fix. We will try to resolve this ASAP
After spending 3 hours trying to make my popup decent on my website I gave up.
If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense...
Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work).
Thanks for the scam.
Cheers
Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with the Shopify theme that you're using on your site.
Funzionava alla grande la versione a pagamento...per un'ottimizzazione SEO abbiamo disinstallato l'applicazione per reinstallarla dopo circa 1 giorno e non hanno voluto riattivare l'account già pagato in quanto lo abbiamo disinstallato. Ho contattato il loro reparto tecnico e mi hanno detto che dovevo pagare DI NUOVO l'abbonamento per avere la versione performante già pagata. Un'ottima app veramente ma decisioni amministrative veramente non giuste.
Hi there!
So sorry this is happening to you.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
Super shady pricing. On the app store, the Starter plan says "$3.99/month or $3.59/month billed at $43.09 once per year" and it's only after installing the app you realize that doesn't exist (at all) and you must pay for all their apps with a much more expensive pricing structure based on page views.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Their charges are different on the Shopify app store as compared to original one. I would not installed the app if I knew about the charges.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Absolute Crap. Wasted half a day on this app no contact from support. Then despite paying for the upgrade which said they would not add any branding to my site it added the branding on the home page and added a heap of other apps I was not interested in. Deleted the app and now their branding is still on my website.
Hi there,
So sorry for the bad experience with our app.
If you wan to contact support please just shoot us an email support@powr.io
We also sent you an email with instructions about pur app
Please, just reply to us if the issue still exists and we will be more than happy to sort this problem out for you.
This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.
Hi there,
Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
App slowed down my website immensely, after removing to see speed difference and then trying to re-install it tried to charge me again after paying for 12 months, avoid.
Hi there!
So sorry this is happening to you.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. If we have charged you incorrectly we will provide you a refund.
This app doesn't integrate with Shopify Customers (the in built CRM of Shopify) so its rather pointless for the main use case of a newsletter sign-up form for capturing new customers...
