PreOrder Globo | Back in Stock , 844 recensies
The app works minimally, but sometimes it does not switch to the preorder display when stock runs out, causing customers to order without being aware of the preorder. Also, when you contact support, in many cases they misunderstand your questions or forget past conversations and make you repeat the same explanations over and over again. The quality of support is critical and I am tempted to look for an alternative application. I really like the new back in stock feature, but hope it can be integrated with klaviyo and others as it does not allow for effectiveness analysis.
It only allows one item at checkout. Customers can not purchase two different skus. We contacted customer support but they said nothing can be done to fix.
While I loved this app for its pre-order functionality, unfortunately the 'back in stock' functionality wasn't working correctly as I discovered that the emails can only be delivered to gmail email addresses. After testing numerous emails to other email platforms, I confirmed with the app developers who confirmed that they only go to gmail addresses. I found this quite disappointing, especially as this hadn't been communicated or mentioned anywhere! Otherwise, the pre-order section was great for what we needed.
There's a bug where we can't change the text under the products informing the customer when the product is available again. Reached out to support and nobody replied! If this isn't fixed, the app is not really helpful as it causes major confusion.
I'm having a lot of issues with the app. Pre Order button goes missing on and off. And the checkout has issues detecting the discounts applied to pre-order items. Please help sort this out.
Worked like a charm for about 4 weeks, now it won't show up on new Products I add to the app (while having deleted other Products).
I am confused with this app. It is working only on items that don't have any stock for any variations. As soon as one variation is in stock the pre-order stops working on all variations. Very frustrating as we can't use this app like we wanted to and as advertised.
This app did not work well with some applications that we had already integrated into our store. Sorry to say, but I had to delete it.
Added the app for a new product being launched but customers could only order one and not multiple.
Customer support was helpful for a while. And then I replied one email about 2 hours late (5 days ago) and been on my own since then. Not user friendly, and kind of half hearted customer service. All in all, quite disappointed, granted it's free I suppose I shouldn't be expecting much. Thankful I only integrated the app on a copy of my actual theme.