Amai PreOrder Manager + Notify , 1.011 reseñas
REALLY HATE HOW THEY KEEP CHARGING YOU FOR THEIR SERVICE AFTER YOU DELETE THE APP AND CONTACT SUPPORT TO CANCEL THE SUBSCRIPTION. IDK WHATS SO DIFFICULT ABOUT ADDING A "CANCEL SUBSCRIPTION" BUTTON
Hi, thank you for your feedback. Please note that no app can charge a merchant once they had uninstalled the app. It is simply not possible. This is part of the Shopify's logic to protect merchants from being charged by apps after they had uninstall it.
Upon checking your records, you had not uninstall the app from your store. We believe you click on the Uninstall button in the app but did not proceed with the next step which is to uninstall it from your store. As mentioned in the FAQ and also the pop-up instructions when you click on the Uninstall button, you are required to go to the Shopify App page and make the uninstallation from there. Please complete the steps by uninstalling the app from the Shopify > App panel to complete the uninstallation process.
You may refer to the following FAQ which could be found at the main page of our app:
Please note that upon uninstallation from your store, the subscription will be cancelled automatically. Your refunds are already in process. I had also sent you an email with the screenshots.
It first started out all well - but now some variants can be bought - although the preorder is enabled and active.
Other variants can’t be preordered at all because the button doesn’t appear.
Hi, thank you for your email. We had emailed you on 12/11/2020 on the resolution. After investigations from our dev team, there was no issue with the variants and it is working as intended. One possible reason is that you had turned on the geolocation for the variants and is accessing the variants at a different location or with a VPN turned on.
Slow support responses, unable to stop pre-orders connecting to shipping app, unable to manually adjust individual orders to fulfil in stock items, error messages everytime try to export orders to csv file - complicated and messy app.
Thank you for you feedback. Based on our ticket records (which was registered under another store's name), we had gotten back to you in less than 1 business day. Based on our email replied on 01/10/2020 we had mentioned that after writing to your 3rd party shipping app, they were unable to provide us with a solution.
We will resend this email to you again and contact you via phone should you had missed out on the previous email.
I need an app that allows us to collect a deposit up front and the balance due when we are ready to fulfill the order. This app doesn't do that.
Hi, thank you for your feedback. We had tried to contact you several times via phone and email for the past couple of days in regards to this issue however, we are yet to hear from you. Thank you for your suggestion, we had logged down your feature request in our message boards. For more information on how to access our message boards, please refer to the following FAQ:
I installed the app and non of my buttons changed to "pre-order". The app also added two tags to my shop which show up on every product and my side bar which I CANNOT REMOVE. Not useful for me.
Hi, as mentioned in our FAQ, some themes require additional coding to ensure the Pre-Order button is shown as they are coded differently. The tags shown at your side bar could be hidden as well.
It was easy to set up and use, and worked for the 2 days I needed it. I uninstalled it, but it left 2 tags on every single product that customers can see in Filters (spo-default and spo-disabled). Now I'm having to clean up and remove all manually which is time consuming. Shopify should crack down on apps that don't fully remove code when uninstalling. Using tags is not a good way to accomplish pre-order status.
Thank you for your feedback. This is a known issue with Shopify that codes will be leftover in the Themes after uninstallation. We would also hope this issue could be fixed as this is a common issue that developers are facing. You may refer to the URL here for more clarification: https://community.shopify.com/c/Shopify-Apps/How-to-uninstall-apps-complete/td-p/665533
Hope this clarifies that the situation that you had mentioned is beyond our control and if you need further assistance with the removal, we are glad to help.
It's OK. It seems to do what it says. However, It limits the product photos to just one photo, I can not find the settings to change this. Not very good documentation also.
Thank you for the feedback. We would like to clarify that the product photos displayed on the store is uploaded at the main Shopify Product page and not at our app. I had dropped you an email to clarify further.
I can't use the app with my safari version 13.1.1 (14609.2.9.1.3). Even tho I cleaned up all cookies twice and reinstalled the app.
Hi Julia, thank you for your feedback. Our app is compatible with the Safari version you had mentioned. We had sent you an e-mail in regards to troubleshoot this matter.
While we initially enjoyed this app for over a year and it was very helpful to us - its since become alarmingly unstable and will either just stop working on certain products, or not update settings. Every week we have problems with it. s
Thanks! Sorry for inconvenience, we'll definitely consider adding such option in future. Hope you will keep enjoying the app for a long time :)
App broke the "add to cart" button due to an automated update. b2b business was off for 3 days. no orders possible until we removed the code.
Thanks for your feedback. We tried to contact you over the phone and via email but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation.