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Glitched app, does not work sufficiently. I have items set for 'disabled backorder' yet they are available to purchase which in return is causing us so much inconvenience as we are having to personally contact each individual. Will be removing this app as soon as we upgrade our website.
Thank you for your review. Here are some of the findings during our troubleshooting. You can refer to our email to you which provides more details such as screenshots.
- The continue selling when out of stock options are turned on.
- From our logs the last time someone turned off the pre-order for the product was in August.
- There was another pre-order app already installed on 16th May, 2 months before our app was installed.
As mentioned in the email, we would require your assistance to ask Shopify for any audit trial and we can further proceed with our investigation to identify the root cause. Thank you.
App has been great so far, UI is easier to understand over most apps on the Shopify store. And the support team are responsive and quick to fulfill any requests you have with modifying the assets to your needs. Cannot Recommend enough!
Awesome app with awesome customer service. I have been using the app for years now and no complaints whatsoever. Whenever there's a glitch, customer service resolves the problem immediately. Five stars!
Great functionality, has helped us with pre-orders and, waitlist and coming soon messaging. Excellent, fast, and helpful support whenever needed. Recommended!
Super, facile d'utilisation
I am not satisfied with this product at all. Since installing, we've just had problems. The biggest one was selling too many products and having to cancel some orders. The system just is not user-friendly and super hard to use if you have multiple variants. Errors occur way too easily. The support is somewhat helpful (hence the two stars) but otherwise I cannot recommend and will cancel my subscription and look for a better product.
Thank you for fast problem solving. Communication was easy an all problems have been fixed.
Expensive for what it is. When I uninstalled it, it sent notifications to my customers without me knowing! Brutal.
Thank you for your feedback. We had checked our outgoing email logs, the last email sent was 30 August 2023 19:09:59 (UTC). Based on Shopify's uninstall logs, you had uninstalled from the admin panel at 30 August 2023 19:22:00 (UTC). There are no further email sent after the uninstallation.
If you have a copy of the sent email, please send it to us at support@amai.com. Please note that once the app is removed at the Shopify Admin > Apps, our app will no longer have any access to send emails. However, we would hope you can send us a copy of the email so we can further check on this.
amazing app & service! had a small issue with plugin integration with one of my pre-existing apps, but Jasper was quick to respond and give me a solution. A+
Hello, I just install the app, and works really well. I had some issues setting things up, and customer service, they help me with everything, they were sending me emails after, asking if everything was working. Really happy so far.