Recensioni (1.067)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 82% delle recensioni ha 5 stelle
  • Il 7% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 7% delle recensioni ha 1 stelle
14 settembre 2024

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders.

I am still a user but strongly considering finding a new app.

M-KAE - Copenhagen
Danimarca
Oltre 4 anni di utilizzo dell’app
Amai ha risposto 17 settembre 2024

Thank you for your feedback. We apologize that the issue took longer to resolve as this is pertaining to a customize theme therefore the standard app-blocks does not work. With your feedback, we had made enhancements to the app so that the app-blocks can work better with customized themes. Therefore we would like to thank you for that.

Data modifica: 8 agosto 2024

Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer
Now we are left having to send a lot of refunds and having unhappy customers...
still waiting for an update from them

UPDATE : preorder still having so many issues after they "fixed it"
half the time it works, and then it doesn't every unreliable app.

CRYSTALS.COM
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Amai ha risposto 16 luglio 2024

Hi, we had sent several emails after resolving your issue but we had yet to receive a reply. Kindly get back to us should the issue remain unresolved.

15 luglio 2024

More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.

Venderby's Australia
Australia
7 giorni di utilizzo dell’app
Data modifica: 26 settembre 2024

The app will start charging after 5 products, despite us having used it for years. There was no notification about the change in plan details, and now it's $300/year ($25/month). As a result, we have no choice but to switch to a better app available.

Falconsekido
Stati Uniti
Quasi 9 anni di utilizzo dell’app
20 maggio 2020

This app has a pretty big flaw that needs to be addressed. Basically it won't change the button to a "preorder button" if the user has a non-preorder button in their cache. In layman's terms, if the customer has viewed ANY other product pages (with their respective buy buttons) before going to a preorder page, they won't see the preorder button or button notification information because the normal "add-to-cart" button is still in their cache. So the app only works if the customer hasn't viewed any other products first, which is a fairly common thing. Spur-it only offers one solution which is, and I'm not joking here, "Just let your customers know to clear their cache" Yea, sure, let me just tell each customer to clear their cache before looking at a preorder item. Heck, the main reason for having a preorder Button is that customers don't read jack & squat, and need to be informed at the point of purchase, so this bug undermines the entire purpose of the app. It needs to be fixed before I can recommend this app to anyone because customers get REAL angry if they buy something and it doesn't show up when they expect it (which will happen if the button doesn't switch to a pre-order button and they assume it's just being added to their cart.)

The customer service team was responsive and listened to my complaint and says they plan to address this eventually, but until the app itself is fixed, I cannot endorse it. I hope one day to return and switch this to a 5 star review.

Sanshee
Stati Uniti
Oltre 4 anni di utilizzo dell’app
Amai ha risposto 21 maggio 2020

Thanks for your feedback! We tried to contact you via email and over the phone in order to discuss the situation but didn't receive any response yet. Please drop us a line at your convenience.
Hope to hear from you soon!

Data modifica: 8 agosto 2020

Since the management of the app changed, the support is very poor. No reply since a week, very disappointing. The app is full of bugs - deletes other products from the cart, you can't update pre-order items quantity. it's a mess.

Naughty Linen
Svizzera
Oltre 4 anni di utilizzo dell’app
Amai ha risposto 10 agosto 2020

Hi, We had checked our ticketing system but we could not find your ticket on 30 July. Can you resend your email to justin@amai.com ?

Data modifica: 1 luglio 2019

I used this app as advised here and it allowed me to oversell products. It was a really nightmare to correct. The communication is really difficult with the developers. I would not recommend this app. It's been a headache. It is rudimentary in UX and design. I have been nothing but disappointed.

Frances Valentine
Stati Uniti
Oltre 3 anni di utilizzo dell’app
Amai ha risposto 2 luglio 2019

Thank you for your feedback. We're very sorry to hear that you've run into an issue with our app, and we would really like to look into this further for you.
Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to rectify the issue immediately.

Data modifica: 29 dicembre 2020

If I could give zero stars I would. I never installed this app or activated service and I have been getting billed for 2 years. I canceled this service once before when I first saw I was being billed and I am getting billed again. Be careful this app will continue to take your money even after you cancel service and you may not even know that you have this app active on your website.

getrichrecovery.com
Stati Uniti
Oltre 3 anni di utilizzo dell’app
Amai ha risposto 4 gennaio 2021

UPDATE 7/1/2021: In order to investigate your claims, we had contacted Shopify for verification. We were informed that you had not uninstalled the app as of today that is why you were billed. I had sent you your history with the app as well as our correspondence with Shopify.

31 gennaio 2020

The app works fine, but we have some issues with the export feature and some duplications in the buttons. We have contact customer service and they have given us the worst customer service we have ever had. I am afraid we may be finding a new solution soon if they don't change.

ALOHAS
Spagna
Oltre 3 anni di utilizzo dell’app
Amai ha risposto 31 gennaio 2020

Thanks for your feedback. We've contacted you via email, please respond at your convenience to discuss the situation. Thanks in advance!

31 dicembre 2021

This apps support does not work even on a paid subscription and the preorder button just hangs and doesnt actually work

StichScrubs
Sudafrica
Oltre 3 anni di utilizzo dell’app
Amai ha risposto 3 gennaio 2022

Update 18/1/2022 - We had yet to receive a response from you despite several follow-up on the outcome. Do let us know if you encounter any further issues. Thanks

Update 13/1/2022 -As mentioned in our email, the app did not work due to code conflict with a third party variant selector app. Do keep us updated or feel free to link us up with the dev. Thanks.


Thank you for your review. Upon troubleshooting, the app should be working as intended now. We apologize if our earlier emails did not reach you. If you have any further questions or if you had met with any further issues, please feel free to use the Live Chat feature in-app or just reply to our email.