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This App has been nothing but a problem. Stopped working on its own. Got it working again. Now I find out it works on desktop and laptop, not on an iPhone. Lost sales. Not sure how many.
Very dishonest developer. BE AWARE.
Be careful using this preorder app.
We discovered that we’ve been overcharged for more than two years. The current subscription price is listed as $24.95, yet we were consistently billed $39.95 without any clear explanation or notification.
When we reached out, the response we received was dismissive and unhelpful. We were told that our subscription “has never changed,” which does not address the discrepancy in pricing. Instead of a proper resolution, we were simply asked to email another contact.
This experience raises serious concerns about transparency and billing practices. If you’ve been subscribed for a long time, I strongly recommend reviewing your charges carefully.
Very disappointing and untrustworthy.
For those who subscribed for a long period of time, please check your plan and they have lam excuse like below
"According to our CEO, there was no email to you because your subscription has never changed. Please email our manager".
We discovered the price plan when app bugs happened again. If you have large inventories, the preorder mode has to be activated one-by-one. No way to turn on all products at the same time. They adivsed us how to resolve this issue but it never worked out.
We don't mind paying $39.95 on a monthly basis. However, when the subscription plan changes, we never get any update or email notification for us to reconsider. When we reached out to the support, Amai just mentioned we are on the legacy plan ???
Strongly not recommend this dishonest preorder app.
Hi Ema's Table, as we have explained through customer support you have never been overcharged and this statement is wholly incorrect. You accepted the subscription at $39.95 when you first installed which was a pricing then, we are unable to modify any pricing or subscription as it is handled by Shopify and approved by you. We have recently changed our subscriptions for what they do and do not include as well as basing pricing based on Shopify plan, which there is now a $24.95 plan. We have offered to lower you on to this plan, we and Shopify have also confirmed you have been billed correctly and never overcharged. To repeat, we have released new pricing and tiers, your legacy plan was for unlimited usage and all features, if you now wish to change on to one of our new plans you can it isn't a problem. But saying we overcharged you for 2 years is wholly incorrect. Thank you.
Unclear how it works and I want to cancel my trial, but there is no option unfortunately.
Thank you for your feedback. If you are unclear how it works, there are several ways to do so.
1. Contact us via chat in-app.
2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team.
3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself.
We had also sent an email to you but had yet to hear back.
As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here:
https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager
If you need help uninstalling, please contact our team at support@amai.com. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly.
If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Good app. Fast helpdesk help with instructions and solve issues. App is easy to set up
The app is easy and effective on it's use. 5 out of 5 stars for the app.
The customer service on on a whole next level. I installed the app over 12 months ago and was subscribed for monthly fee automatically (the plan I subscribed for was free). I immediately got refunded for 12 full months after sending a request for reimbursement. 10 out of 5 stars for the customer service.
Will use this app for all webshops. I just became a loyal customer.
Thank you so much ! It's our pleasure to have assisted you accordingly. Keep loving our app :)
PreOrder Manager is a fantastic app, which covered all our needs for the pre-launch of several important products. The app worked perfectly and the customer service with Amai was excellent. When I had a technical query, their support couldn't have been better – their response time was super fast and they are clear about everything, and took care of the issue immediately. Highly recommend the product, and the team are brilliant.
Thank you Anton Thomas Art!
Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders.
I am still a user but strongly considering finding a new app.
Thank you for your feedback. We apologize that the issue took longer to resolve as this is pertaining to a customize theme therefore the standard app-blocks does not work. With your feedback, we had made enhancements to the app so that the app-blocks can work better with customized themes. Therefore we would like to thank you for that.
Our pre-order button stopped working and after reaching out to Amai's support team it was fixed within the day. I greatly appreciate the turnaround time as we don't plan out pre-orders and it is usually something we need live within a few days.
I've been using Amai PreOrder Manager + Notify in my shop for three years, and I love it! Having a reliable way to take and manage pre-orders has saved me countless hours of administrative work, a provides a simple, seamless experience for my customers. The few times I've had an issue with a feature, the customer service and product development team have responded quickly and resolved the issue within a day. I could not be happier with this product and service - they've earned a loyal customer!
Thank you Century Guild!
More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.
Hi Venderbys Australia, please contact customer support if you are having configiration issues. During this period we recorded no issues with the app and no issues reported via other merchants. Thank you
