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Vultures and nightmare is all i can say about this company. I had installed this program and it looks great (notice I said 'looks great') but their service is complete crap. They listed that they are willing to help no matter what and encourage people to send them emails for help and so forth. BUT the only thing I got was them pushing the ball back to me and asking me for payment - $45 per hour ($45 USD, yes USD) and they need 3 hours to fix my so-called problem is ludicrous. I understand the app is free but when there is a problem who do you need to seek? The ones behind the app right? That's what I did and that's what I got from them. I utterly and completely wasted my time with them. If the app had a different company things would have been better. A bunch of vultures, nothing more.
Slow support responses, unable to stop pre-orders connecting to shipping app, unable to manually adjust individual orders to fulfil in stock items, error messages everytime try to export orders to csv file - complicated and messy app.
Thank you for you feedback. Based on our ticket records (which was registered under another store's name), we had gotten back to you in less than 1 business day. Based on our email replied on 01/10/2020 we had mentioned that after writing to your 3rd party shipping app, they were unable to provide us with a solution.
We will resend this email to you again and contact you via phone should you had missed out on the previous email.
I am really struggling with this app - it's not counting down the stock so has the potential to oversell so can't not roll it out to all my 'coming soon' products. HELP is really nice but despite giving them access to my site, I am a week further on and still haven't got a solution - just a 1 line response from their development team which doesn't help. I am massively disappointed as this gets such great reviews and I had high hopes for it.
Thank you for your feedback. Based on our investigation, the app clashes with your current warehousing app. We apologize that it did not work with your store.
Very upset that this app tried to charge me when I only used the features that are free to use! If you are using the free features, please check your billing to make sure this app company isn't charging you unfairly.
Thanks for your feedback. We tried to contact you via email and over the phone but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation. Hope we'll find a solution!
Great app. Really easy to set up and use. Support team are really helpful and fast at responding to any questions.
There is no option to downgrade back to the free plan when you no longer need what the paid plan offers. You basically have to follow all the steps for properly deleting the app, then delete the app - just to cancel your paid subscription. Then I guess you can reinstall after? - I dunno, their support team after 3 messages still wouldn't just tell me how to do and I don't want to risk re-installing and then getting charged again since I don't actually know how it works and they won't tell me (and this info is not in their knowledge base either) ---- so that's another reason for the lower rating (support responses). They just give you vague answers instead of just telling you how, wasting your time.
Thanks for your feedback.
Please note that we don't charge customers straightly, they are charged by Shopify, also there're no apps that allows to switch between free and paid plans, as all the paid apps have charging cycle. But we would like to find a solution for the situation, please respond to our email or contact us via live chat, so we could change your opinion about our product
The app and customer service have been nothing short of amazing! The app looks great and is working perfectly!
Thanks for the review! We're glad to hear that our team was able to provide you with the amazing service, we're proud of it. Please let us know if you have any other questions!
Would be better if there was a verification and notification before upgrading from free to paid when setting up the app. Good thing the support team was very responsive and helpful to correct my issue.
Many thanks for the review!
Don't hesitate to contact us if you need any help
Our company, Ozarks Fehr Trade Originals, makes handmade items. Some of our items are nearly impossible to keep up with production and often we are out of stock. We felt we were losing a lot of potential orders and this app really helps us. We feel like it gives customers hope instead of disappointment.
Installation was way beyond us... we are a simply family run business... but these geniuses stepped in and make the app work!
Awesome!
Great app that will prevent you from losing sales while waiting on a shipment!