
Notify! Back in Stock|PreOrder
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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A bit of a rip off. We only send a few notifications, but because we have a high number of 'potential' alerts, we are charged for that. Whilst the notification system is good, I don't require any of the pre order stuff. So, it would be better to have two seperate apps than two rolled in to one.
Arbitrary, Discriminatory, and Ideologically Driven Policy
I was shocked to see that this app refuses service to stores selling wine, lumping it into the same category as gambling, weapons, and criminal activities. This is not a business decision, it’s an ideological one, as their Terms of Service even ban anything in “sharp conflict with religions.”
This raises serious concerns about how much personal beliefs influence their policies. If you sell legal products like wine, be aware that you will be banned, even though many far more questionable products are accepted without issue.
A business should be based on logic, not moral policing. I do not recommend this app for anyone looking for fair and consistent service.
Ridiculous pricing model. they want to charge 3% transaction fee for pre-orders.
Save your money and look elsewhere.
They do not offer support for stores selling CBD and related products but you most likely will not know that until you install the app, hopefully this will save you some time! Very disappointing.
Doesn't work all the time. I get numerous complaints that they (the customer) never received a text or an email and now the Notify Me button stopped working. I was told by the Notify me app that in order for the app to work properly it needs to be babysat every week and then they need notification that it isn't working. I can accept that if it was a free app, but not for $70 a month. In addition, I had to reach out to Shopify Billing as they charged me over $100 in unauthorized fees!
cant enter maxium preorder units for size variants
If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code.
I finally reached out to support. Support informed me that "we are not
able to service your store according to our terms of service, due to the type of products you are selling."
The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time.
Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
Hello Brian,
I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review.
Our team has reached out to you and hope you will choose to reply to our emails.
Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app.
We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start.
About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use.
We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store.
Zara, Customer Sucess Lead
very helpful customer service! worth splurging for premium
EDIT: I was billed after cancelling my plan and downgrading to the free version. I messaged support to confirm I wouldn't be billed but was still charged!! VERY disappointed
Looked good until I realized it's another piece of software that oversteps its bounds and thinks it is entitled to a % of our sales on top of a monthly fee.
Software does not deserve a % of your sales, it is a robot and should be paid X for doing Y. Charge whatever you think it's worth from there.
Just wanted to warn others because there are definitely other apps on the shopify App Store that offer the same functionality for a flat rate.
They don't disclose before you install that they also charge 3-1% of your preorder revenue, on top of the monthly subscription rate. I'm sure many small businesses aren't aware of this hidden fee. Terrible.
Don't be shady, and include in your pricing section.