
Notify! Back in Stock|PreOrder
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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The customer service staff, Emma, was great and very patient.
She resolved all the problems I had.
The app could be better if you improved the export section.
I have to export all the data for the last 3 years, even though I only need data for the last month.
I hope it works better in the future.
Thank you for your feedback! We're glad to hear that Emma was able to assist you. Your feedback is valuable and helps us improve. Our support team has already sent an instruction video to assist you in filtering the data for export. If you need any further assistance, feel free to reach out — we’re always here to help!
I loved it but then the pricing just kept going up and up and now with the other apps on offer doing the same thing I cant justify the pricing. Very easy to use and love everything about it except the cost per month to have it :(
Thank you for your honest feedback! We’re glad to hear you enjoyed the app’s ease of use and features—it means a lot to know you found it valuable. We understand that pricing is a key factor, and we’re sorry to hear it’s become a concern for you. Feedback like yours is essential as it helps us assess our offerings and ensure they remain competitive and accessible.
We appreciate your support and for sharing your experience with us. Please feel free to reach out if there’s anything we can assist you with, and thank you again for your feedback!
It was easy enough to install but took quite some time for me to work through the pre-order side of things. I had errors for several hours which took some work to fix, I believe the app had my pre-order product as a subscription. Once I mentioned this to Help, it was fixed within 5 mins.
Thank you for your feedback! We're glad to hear the installation process was straightforward, though we’re sorry to learn about the initial setup issues with the pre-order feature. We understand how frustrating it can be when things don’t work as expected, and we appreciate your patience in working through it. It’s great to know that once you reached out to our support team, they were able to resolve it quickly.
Your insights are valuable in helping us refine the experience for our users. If there’s anything more we can assist you with, please don’t hesitate to reach out. Thank you again for sharing your experience!
BEWARE! Exercise caution when choosing this app, as they are altering included features without providing any notification. With the free plan, you receive 10 email notifications BUT, from a while ago, you're not even allowed to see who has requested a 'back in stock' alert as the email details are blurred. Concealing information collected from your website is an extreme measure! Despite these issues, the app still gets a 3-star rating because of its chat support and user-friendly interface; otherwise, it would have earned a 1-star for its shady practices.
Thank you for sharing your honest feedback with us. We apologize sincerely for any frustration or inconvenience caused by recent changes, and we want to clarify a few details to ensure full transparency.
We understand that unexpected changes can disrupt your experience, especially when it impacts data visibility and key features. Please know that our intention is never to cause any confusion. To help users make informed decisions, we provide all the information about each plan's features, limitations, and benefits in the "Plans" section within the app. Here, you can see exactly which tools and functions are included at each level, including the free plan.
Thank you as well for recognizing the support and usability aspects of our app. We’re committed to maintaining a user-friendly experience backed by responsive support, and we’ll continue working hard to make sure that all aspects of our service align with the high standards you expect and deserve.
We value your input tremendously and are grateful for your patience and understanding as we make these improvements. Please don’t hesitate to reach out if you have additional questions or concerns—we’re here to support you.
This is literally the price of shopify to use at any reasonable amount... ridiculous. Prices should be half what they are.
Application works great but I feel scammed; I can only send 100 emails what is that haha!
Thank you for sharing your feedback with us. We’re sincerely sorry to hear that our pricing structure has caused frustration, especially when you’re finding value in the app itself. We’ve always aimed to offer competitive pricing that reflects the functionality of the app, but we understand that it can feel limiting, especially with features like email limits. Please know we take your feedback to heart and are committed to finding ways to improve and offer even better value.
We apologize again for any disappointment, and we truly appreciate your honesty. If there’s anything we can do to support you further or discuss your needs, please don’t hesitate to reach out. Thank you for your understanding and for giving us the opportunity to improve.
expensive for what it does and too many pay to unlock features which should simply be included.
I had 1 qty of an item that was back in stock which sent out 600 sms notifications. I lost money on the sale. I will only use this until im back in stock to honor notifications to people that have signed up but will move on from this after. It's really an app for larger stores that make at least 1000 sales.
Thank you for taking the time to share your experience with us, and we sincerely apologize for the inconvenience and loss you experienced. This is absolutely not the standard experience we aim to provide, and we’re truly sorry that our app fell short in this instance.
The over-notification you encountered with SMS alerts is not something that typically occurs, and we understand how frustrating and costly it must have been. We take situations like this very seriously, as our goal is to create a reliable, valuable tool for stores of all sizes.
Please know that we’re here to address your concerns and prevent such issues from happening in the future. Thank you again for your feedback—it helps us improve, and we’re committed to making sure every user has a smooth, valuable experience with our app.
UPDATE: The developer responded to my review, apologized, and added new features to the app to prevent emails from being sent automatically when the # of people on the waitlist exceeds the inventory quantity, which is what caused the issue in our case. I'm updating my review due to their responsiveness in correcting the issue. This app just just emailed 2,000 people and told them our products were back in stock when they were not, and then the app just crashed (504 error when I try to access it) so I can't even get into the app so I can email those customers and apologize.
We apologize for what happened to you, we will do our best to fix the problems. We are happy to contact us to resolve the issue via chat or email hi@restock-alerts.com
I'm honestly confused by the amount of positive reviews. Just to preface - the app does work. The support was incredibly quick to reply to my questions. The app was really easy to get up and running. This is the reason for the 3 stars instead of 1. However, how can you guys charge $59 to edit the email? That's just extortionate. Then once you pay that you realise you can't really customise the email unless you know how to use HTML. There is no dedicated builder or anything. So basically you're charging $59 per month for the "added functionality of building the email", but then you don't offer an email builder so the functionality isn't even there. I ended up just using Klaviyo instead (I already use Klaviyo for CRM and this function is free to add, offers more customisability and offers the possibility to build flows and more...). Not to mention it integrates very well with the theme out of the box with no editing necessary. So yes, 3 stars because it's easy to install, it works, and support is great. If it wasn't for this it would be a sold zero. I strongly recommend everyone just uses their Klaviyo account instead...
Thank you sincerely for your detailed feedback. We truly appreciate you taking the time to share both the positives and areas where we can improve, and we apologize if any part of your experience was less than ideal. It’s our goal to ensure every user feels fully supported and well-informed when using our app, and we’re sorry if the customization options or plan structure caused any frustration.
We’re pleased to hear that our support team was able to respond quickly to your questions and that you found the app easy to set up and effective in functionality—these are core elements we work hard to deliver consistently for all our users.
Regarding the cost of the plan with email customization, please allow us to clarify that this fee includes a variety of extra features beyond just email editing. This plan is designed to expand the app’s overall capabilities, offering valuable tools for businesses seeking advanced functionality. As for customization, while we provide an HTML and CSS option for users who are familiar with coding, this is entirely optional. The app is fully functional without any CSS knowledge; all primary settings and customizations are manageable directly within the app’s interface. And if you need any unique adjustments beyond what’s readily available, our support team is always here to help. We’re more than happy to make specific changes quickly to ensure the app meets your needs.
Thank you once again for sharing your thoughts, and we’re glad you found value in the aspects of our app that worked well for you. Your feedback is invaluable, and we’re committed to continually improving to provide a better experience for all our users.
Nareh made Notify Me! an easy and pleasurable experience!
Helpful support team with intuitive interface
Thank you for your great feedback! We’re glad to hear that you found our support team helpful and the interface intuitive. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
amazing correspondence with nilou! great app.
Thank you for your great feedback! We're so glad to hear that Nilou was able to assist you and that you’re enjoying the app. If you need any further help, feel free to reach out — we’re always here to assist!
SO FAR SO GOOD!!!
Pearl helped me with exactly what I needed!
Thank you for the great feedback! We're thrilled to hear that Pearl was able to help you with exactly what you needed. If you need anything else, we're here to assist you!
quick and very efficient SAV ;) thanks
Thank you for your kind words! 😊 We're glad to hear you had a quick and efficient experience with our support team. If you ever need anything else, we're here to help!
Great app and great support! Pearl was really helpful getting everything sorted
Thank you for your great feedback! We're so happy to hear that you're enjoying the app and that Pearl was able to help get everything sorted for you. If you ever need any further assistance, we're always here to help!
Customer service is top notch, very responsive and sorted issue quickly. Thank you Miles!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that Miles was able to resolve your issue quickly. If you ever need further assistance, we're always here to help. Thanks again!
My experience with Customer Service so far is 5 STARS! I was helped by Nilou who not only managed to fix something for me in a few minutes, but then also showed it how to do it myself for the future. Thank you Nilou!
Mason was a big help in setting it up for me!! Can't wait to start getting some customers through the App.
Thank you for the wonderful feedback! We're so glad to hear that Mason was able to help you get everything set up smoothly. It’s exciting to know you're ready to start welcoming customers through the app! We’re here to support you on this journey, and if you need anything along the way, just let us know. We can't wait to see your success – thanks again for choosing us!
Mason was very patient and super responsive. it was a pleasure working with him
Thank you for your wonderful review! We're so glad to hear that Mason was able to assist you with patience and responsiveness. It’s great to know that you had a positive experience working with him!
We’ll be sure to pass along your kind words to Mason. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Excellent customer service (Pearl), beautiful UI, easy to install and implement. Great product.
Thank you for the fantastic review! We’re so glad to hear you’re enjoying the app and that Pearl was able to provide excellent support. We appreciate your kind words about the UI and the ease of installation. If you need anything else, feel free to reach out—we’re always here to help!
Fast a Amazing customer service
Thank you for your wonderful feedback! We're thrilled to hear that you had a fast and amazing customer service experience. If you ever need further assistance, we're here and happy to help!
it was a great experience and they helped me navigate thru all and anwered my questions really well. I can only recommend it.
Thank you for your kind words! We're so glad to hear you had a great experience and that our team was able to guide you effectively while answering all your questions. Your recommendation means a lot to us! If you need any further assistance, we’re always here to help.
Super helpful. Was able to make the adjustments I needed and get everything working properly.
Thank you for your feedback! We're so glad we could assist you in making the necessary adjustments and getting everything working smoothly. If you ever need further help, don't hesitate to reach out!
Amazing customer service from Nareh - thank you so much for all your help you are a credit to your team :) so helpful and friendly and quickly fixed things I needed help with! 10/10 service.
Thank you so much for your wonderful feedback! We're delighted to hear about your amazing experience with Nareh. She truly is a valued member of our team, and we're so glad she was able to provide friendly, efficient, and helpful service. Your 10/10 rating means the world to us! If you ever need assistance again, we’ll be here to help.
Melika is a great resource to your team. She is professional, helpful and very kind. I am very happy with the service I recieved.
Thank you so much for your kind words! We're thrilled to hear that Melika made such a positive impression. She truly is an invaluable part of our team, and we’re glad her professionalism and kindness shone through. If you need any further assistance, don’t hesitate to reach out—we’re here to help!
Great plugin. Best customer support!
They fixed some issues I was having with excellence.
Thank you, team! Specially Sam!
Thank you for the awesome review! We're delighted to hear that you’re enjoying the plugin and that our customer support team, especially Sam, was able to resolve your issues so effectively. Your satisfaction is our priority, and we’re here whenever you need us. Thanks again for your kind words!
Love the App & its features
Thank you for the love! We’re thrilled to hear you’re enjoying the app and its features. We’re here to keep making your experience even better!
Works, great! I also needed some support and they handled that perfect! I will recommend this app.
Thank you for the great review! We're so glad to hear that the app is working well for you and that our support team could assist you perfectly. We appreciate your recommendation and are here whenever you need us!
Thx
You're very welcome! 😊 If you need any assistance in the future, feel free to reach out. We're always here to help!
trés bien
Had mason as customer support, highly recommended, very good service
Excellent app. Easy to use and i am really satisfied with the speed and service
Så jeg blev mødt med en 2 timer advarsel men "Miles" var hurtig at svare. Hvad med 2 sekunder. Super grineren person og fantastisk til at hjælpe.
Flere af ham, tak
Great
Easy, they respond fast, they are nice people who try to help you.
Love this feature so much! Chat reps are so helpful and make it so easy and flawless to add such a vital tool to your website! Highly recommend!
service was quick and good. thank you
Customer service was very helpful thanks to melika
Very good cutomer service, setup the preorders within 2 minutes!
Customer support - Miles - is almost perfect.
Thank you for being awesome!
Amazing app and great customer service!
I totally recommend the app :)
Special thanks to Sam for all the help she provided with the widgets!
Serviço muito bom com ótimo atendimento! Sensacional!
the app is very easy to use and the fact that it has an sms function gives us a huge advantage, thanks support for the help
Super helpful staff and easy to use. I recommend!
Melika was very informative and helpful! Awesome customer service.
It was very fast and good
Miles really helped me solve my issue with the brand under the widget, now my store is as clear as a mirror! Thank you!!
Super helpful team! They were quick to respond, and very helpful with any problems we ahd
good app to use for applying pre orders
Was the only app that was easy to set up. The customer service was great too. Definitely recommend
great service
Really like how easy and quick to install on my shopify store. Recommend anyone that have out of stock or pre order items.
One of the best support services that i've ever seen on shopify! great plugin ! download it now!
This app is very simple to add with help. Support was a great help to getting my store configured correctly.
nice service
the transactions fees too high
Customer service
Nareh is very good
Thank you for your feedback! We’re glad to hear that you had a positive experience with Nareh—she’ll be thrilled to know you appreciated her support! We also understand that transaction fees can be a concern, and we’re always looking for ways to improve our services. If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!