Notify! PreOrder|Back in Stock
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This does exactly as advertised, with great tools for customizing appearance on page. Took under a half an hour to implement and had customers requesting notifications within a few hours. Hengam's Customer service was excellent as well. I had a technical conflict with DKIM authorization when sending from a custom email, and they immediately addressed the problem and began working on an alternate solution for me. Great all around.
Very helpful app and support staff. My product was sold out and I needed to create a way for potential customers to be notified when it came back in stock. Installed the app and when I ran into minor issue they were able to help me get it up and running very quickly.
If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code.
I finally reached out to support. Support informed me that "we are not
able to service your store according to our terms of service, due to the type of products you are selling."
The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time.
Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
Hello Brian,
I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review.
Our team has reached out to you and hope you will choose to reply to our emails.
Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app.
We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start.
About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use.
We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store.
Zara, Customer Sucess Lead
Super helpful customer support. Got me able to put up preorder products in less than an hour from downloading the app
Great app, easy to use, really simple display in the store which is easy for customers to use. Adding your brand colours is a great feature too. And the customer service is unmatched. 5* and a special thanks to Mohsin, what a star!
I had one of the best customer experiences of my life with Delaram. She was eager to help and did so with so much kindness and patience. She took her time and walked me through all the questions and changes I had in mind, and was a pleasure to talk to. I'm currently on the Free plan and having such an experience turned me into a big fan of the product and a long-time paying customer for sure. Thank you Delaram!
très bonne app, équipe réactive !
Have been happy with this app so far for my site. They have great customer service too, very helpful.
Notify me! is an excellent app, that is extremely easy to use, the widget looks great, and they have incredible support.
Highly recommended.
Great idea for the app but i am cancelling as i feel like the constant emails of upgrading and the action required emails are very off-putting. I feel like no matter what plan you are on, they will tell you its not good enough until you are on the highest one.