Notify! PreOrder|Back in Stock
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WOULD NOT RECOMMEND. CHARGED ME WITHOUT MY KNOWLEDGE. I DOWNGRADED WHEN I NOTICED AND THEY STILL HAVE A SCHEDULED CHARGE! EVEN THOUGH THEY "CONFIRMED" IT WAS DOWNGRADED. THEY ALSO CLAIMED THEY HAVE REFUNDED ME YET I HAVE NOT SEEN A SINGLE DOLLAR FROM THEM AND MY BANK STATES THEY HAVE NOT ISSUED A REFUND. BEWARE!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I'm truly sorry for the distress and confusion caused regarding the charges. Please let me address your concerns directly:
Unauthorized Charges: As a part of the Shopify platform, we don’t have the capability to charge our merchants without their explicit selection and approval of a plan.
Scheduled Charge Post-Downgrade: Shopify charges merchants at the end of their billing cycle, even if they cancel their plan. We, therefore, schedule charges until the end of that billing cycle to allow users to fully utilize the plan they're already set to pay for. If any user prefers not to continue until the end of the cycle, they can reach out to us, and we'll process the refund and cancellation immediately.
Refund Delays: We have indeed issued a full refund from our side. The speed at which the refund processes can vary based on individual banks and Shopify's processing time. I understand the concern and frustration this can bring.
We genuinely value your trust and feedback. Our team is keen on assisting you further, and we hope you'll choose to reply to our outreach for a swift resolution.
Wishing you all the best with your business.
Warm regards,
Zara, Customer Success Lead
Nice app. Does what I need it to and I like the freemium pricing plan. Support has been good too and helpful when I have needed it
Thank you very much for sharing your valuable feedback with others here. It really means a lot to us and makes our team more determined to move toward our goals day by day!
FINALLY an easy-to-use "back in stock" app! I tried so many and THIS ONE is the ONE! The team is also quick to respond and super helpful with any requests! Highly recommend! :)
Great app! And super helpful customer service, Mohsen resolved our issues super quickly and went above and beyond with the service - thanks!
Above and beyond service! Exactly what I was looking for! The attention to detail the team provided was so much more than I expected.
I was using app "Waitlisted" and they never responded to me.
Amazing customer service! Fast response! Easy to use!
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Amazing customer service - I use the free app and it is still really user friendly, does the job and the team helped customise the app for me! Thank you
So far very good. Just downloaded the app and needed help with showing the notify me button. Support was excellent.
Great attitude and quick work on my projects exchanged in a few emails. The app is fast and customers love it. I love him too.
Easy to handle and really god support ☺️ I belive this definitly will boost our sales a lot! We already have a great deal of people signing up to get a notification.