Notify! Preorder|Back in Stock
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Initially, this is a solid app that easily plugged into our current theme, the customizations work well, and the app itself is easy to navigate and use. Set up was quick.
For us, there is a MAJOR drawback when using the pre-order app -- and that is, Notify Me (preorder) does NOT work with site-wide Shopify discounts. For example, of you are running a site-wide Buy X Get Y discount, your items available for pre-order CANNOT be included in this promotion. In our case, this lead to lost revenue, abandoned carts, and hours of additional customer service time responding to frustrated customers.
This would be such an easy integration for Notify Me to make that its surprising that they have not done so by now. Other pre-order apps (with fewer features than Notify Me) do this seamlessly.
The app is confusing buyers. It shows Notify me even when there is products in stock, and they're filling in notify me without understanding they can buy it right away.
It should only show when there is no stock left.
Thank you for your honest and detailed feedback—we truly appreciate you sharing this with us, and we’re sorry for the confusion this has caused your customers. Our product manager has already reached out to you to better understand and analyze the issue. It would be great if you could reply so we can fully review the setup and do our best to resolve this for you. Your feedback helps us improve, and we appreciate your time.
Overpriced and glitchy
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration caused by the glitches you encountered. This is certainly not the level of quality we aim to provide.
Following your conversation with our support team, the issue has been formally escalated to our technical team and converted into a dedicated task to ensure it is thoroughly reviewed and improved. Please know that we take matters like this very seriously.
We also genuinely appreciate you taking the time to share your thoughts. Feedback like yours is incredibly valuable and plays a key role in helping us identify areas for improvement and enhance the overall experience for all our users.
Again, we sincerely apologize and thank you for helping us improve.
Not very customizable with the free plan, and the free plan also doesn't let you see the email addresses that are signed up. The customer service was very helpful, but I wont be moving forward with using Notify Me.
We’re really sorry to hear that Notify Me didn’t meet your expectations. We always try to offer a valuable starting point with our free plan while keeping advanced features and subscriber data access within our paid tiers to support the platform’s growth and support.
Your feedback truly means a lot to us, and we’re constantly working on improving the experience. We’re glad our support team was helpful, and we’d love the chance to serve you again in the future.
We have to remove because it doesn´t work all right.
We are deeply sorry for the frustration and inconvenience you experienced. It’s incredibly disheartening to hear that the app didn’t work as expected for you, and we take full responsibility for falling short of your needs. Please know that since your review, we have listened carefully to feedback like yours and have worked tirelessly to resolve issues and improve the app’s performance. Your experience matters deeply to us, and we are genuinely sorry for letting you down. Thank you for sharing your feedback—it’s helping us become better.
Great idea for the app but i am cancelling as i feel like the constant emails of upgrading and the action required emails are very off-putting. I feel like no matter what plan you are on, they will tell you its not good enough until you are on the highest one.
Thank you so much for your feedback, and we’re truly sorry that the emails came across as off-putting. Our goal with those emails is to provide users with recommendations and guidance tailored to their needs, helping them unlock more value from the app. However, we completely understand how this might feel overwhelming, and we deeply apologize if it affected your experience.
We genuinely appreciate your honesty—it helps us improve. Since receiving feedback like yours, we’ve made adjustments to how and when we communicate with users to ensure it’s more helpful and less intrusive. Your input has been incredibly valuable in shaping these changes, and we hope it makes a difference for others.
Thank you again for trying our app and sharing your experience. We’re always here if you decide to give us another shot in the future!
good but very expensive.
Thank you for your feedback! We’re glad to hear that you find the app good, and we appreciate your thoughts on the pricing. We’ve always aimed to offer a service that’s worth the price our users pay, and we’ll continue working to provide the best value possible. If you have any questions or need assistance, we’re here to help!
Since it's updated it's not working anymore!!! I have tried so many times so find a contact page to get help but the only thing they offer is FAQ.
We deeply apologize for the frustration and inconvenience you experienced. It’s truly disappointing to hear that the update caused issues and that you had difficulty finding the help you needed at the time. Since then, we’ve worked hard to improve both the app and our support process to ensure that every user has quick access to assistance when they need it. If you’re still facing challenges or have concerns, please don’t hesitate to contact us directly—we’re fully committed to making things right for you. Your experience matters greatly to us!
Having a free plan but then having an incredibly limited use of the app with the free plan seems really anti-consumer. It feels like it's meant as a way to force someone to move into a paid plan. Y'all should remove the preorder limit from free plans, as limiting preorder sales to 5 sales for one of your main features is just pointless, and doesn't make me want to pay for premium.
Thank you for sharing your thoughts, and we sincerely apologize for any frustration caused by the limitations of the free plan. It was never our intention to make you feel pressured or restricted, and we deeply regret that the current setup may have given that impression.
While the free plan is designed to provide access to core features, we understand that its limitations, such as the preorder cap, can be frustrating. To address different user needs, we offer a range of plans, including the Essential plan, which increases the preorder limit without requiring a premium upgrade. This way, we aim to give users the flexibility to choose a plan that fits their requirements and budgets.
Our goal is to ensure fairness while offering features that truly deliver value and justify the cost. We are continually striving to strike the right balance and improve based on valuable feedback like yours. Once again, we’re very sorry for the inconvenience you’ve faced, and we thank you for helping us improve!