Notify! Back in Stock|PreOrder
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Good app, backend reporting could have been better. They recently increased prices while offering NO ADDITIONAL BENEFIT.
Thank you for taking the time to share your feedback—we truly appreciate it. We’re sorry to hear that the backend reporting and recent pricing changes didn’t meet your expectations. We always strive to offer a service that delivers meaningful value for the price our customers pay, through continuous improvements, reliability, and dedicated support. Your feedback is important to us and helps shape future enhancements.
Too expensive for small stores that care for how their emails look like and what language is used in those emails.
Hi GMT Beauty,
I get where you’re coming from.
If how emails look and what language they’re sent in is important to you, then it has to feel right — otherwise the whole thing just doesn’t work, no matter what the feature does.
We’ve heard this kind of feedback more than a few times, and it’s something we’re actively working on improving, both on the customization side and how things are set up from the start.
Thanks again for calling it out.
The customer service staff, Emma, was great and very patient.
She resolved all the problems I had.
The app could be better if you improved the export section.
I have to export all the data for the last 3 years, even though I only need data for the last month.
I hope it works better in the future.
Thank you for your feedback! We're glad to hear that Emma was able to assist you. Your feedback is valuable and helps us improve. Our support team has already sent an instruction video to assist you in filtering the data for export. If you need any further assistance, feel free to reach out — we’re always here to help!
I loved it but then the pricing just kept going up and up and now with the other apps on offer doing the same thing I cant justify the pricing. Very easy to use and love everything about it except the cost per month to have it :(
Thank you for your honest feedback! We’re glad to hear you enjoyed the app’s ease of use and features—it means a lot to know you found it valuable. We understand that pricing is a key factor, and we’re sorry to hear it’s become a concern for you. Feedback like yours is essential as it helps us assess our offerings and ensure they remain competitive and accessible.
We appreciate your support and for sharing your experience with us. Please feel free to reach out if there’s anything we can assist you with, and thank you again for your feedback!
BEWARE! Exercise caution when choosing this app, as they are altering included features without providing any notification. With the free plan, you receive 10 email notifications BUT, from a while ago, you're not even allowed to see who has requested a 'back in stock' alert as the email details are blurred. Concealing information collected from your website is an extreme measure! Despite these issues, the app still gets a 3-star rating because of its chat support and user-friendly interface; otherwise, it would have earned a 1-star for its shady practices.
Thank you for sharing your honest feedback with us. We apologize sincerely for any frustration or inconvenience caused by recent changes, and we want to clarify a few details to ensure full transparency.
We understand that unexpected changes can disrupt your experience, especially when it impacts data visibility and key features. Please know that our intention is never to cause any confusion. To help users make informed decisions, we provide all the information about each plan's features, limitations, and benefits in the "Plans" section within the app. Here, you can see exactly which tools and functions are included at each level, including the free plan.
Thank you as well for recognizing the support and usability aspects of our app. We’re committed to maintaining a user-friendly experience backed by responsive support, and we’ll continue working hard to make sure that all aspects of our service align with the high standards you expect and deserve.
We value your input tremendously and are grateful for your patience and understanding as we make these improvements. Please don’t hesitate to reach out if you have additional questions or concerns—we’re here to support you.
It was easy enough to install but took quite some time for me to work through the pre-order side of things. I had errors for several hours which took some work to fix, I believe the app had my pre-order product as a subscription. Once I mentioned this to Help, it was fixed within 5 mins.
Thank you for your feedback! We're glad to hear the installation process was straightforward, though we’re sorry to learn about the initial setup issues with the pre-order feature. We understand how frustrating it can be when things don’t work as expected, and we appreciate your patience in working through it. It’s great to know that once you reached out to our support team, they were able to resolve it quickly.
Your insights are valuable in helping us refine the experience for our users. If there’s anything more we can assist you with, please don’t hesitate to reach out. Thank you again for sharing your experience!
This is literally the price of shopify to use at any reasonable amount... ridiculous. Prices should be half what they are.
Application works great but I feel scammed; I can only send 100 emails what is that haha!
Thank you for sharing your feedback with us. We’re sincerely sorry to hear that our pricing structure has caused frustration, especially when you’re finding value in the app itself. We’ve always aimed to offer competitive pricing that reflects the functionality of the app, but we understand that it can feel limiting, especially with features like email limits. Please know we take your feedback to heart and are committed to finding ways to improve and offer even better value.
We apologize again for any disappointment, and we truly appreciate your honesty. If there’s anything we can do to support you further or discuss your needs, please don’t hesitate to reach out. Thank you for your understanding and for giving us the opportunity to improve.
UPDATE: The developer responded to my review, apologized, and added new features to the app to prevent emails from being sent automatically when the # of people on the waitlist exceeds the inventory quantity, which is what caused the issue in our case. I'm updating my review due to their responsiveness in correcting the issue. This app just just emailed 2,000 people and told them our products were back in stock when they were not, and then the app just crashed (504 error when I try to access it) so I can't even get into the app so I can email those customers and apologize.
We apologize for what happened to you, we will do our best to fix the problems. We are happy to contact us to resolve the issue via chat or email hi@restock-alerts.com
I'm honestly confused by the amount of positive reviews. Just to preface - the app does work. The support was incredibly quick to reply to my questions. The app was really easy to get up and running. This is the reason for the 3 stars instead of 1. However, how can you guys charge $59 to edit the email? That's just extortionate. Then once you pay that you realise you can't really customise the email unless you know how to use HTML. There is no dedicated builder or anything. So basically you're charging $59 per month for the "added functionality of building the email", but then you don't offer an email builder so the functionality isn't even there. I ended up just using Klaviyo instead (I already use Klaviyo for CRM and this function is free to add, offers more customisability and offers the possibility to build flows and more...). Not to mention it integrates very well with the theme out of the box with no editing necessary. So yes, 3 stars because it's easy to install, it works, and support is great. If it wasn't for this it would be a sold zero. I strongly recommend everyone just uses their Klaviyo account instead...
Thank you sincerely for your detailed feedback. We truly appreciate you taking the time to share both the positives and areas where we can improve, and we apologize if any part of your experience was less than ideal. It’s our goal to ensure every user feels fully supported and well-informed when using our app, and we’re sorry if the customization options or plan structure caused any frustration.
We’re pleased to hear that our support team was able to respond quickly to your questions and that you found the app easy to set up and effective in functionality—these are core elements we work hard to deliver consistently for all our users.
Regarding the cost of the plan with email customization, please allow us to clarify that this fee includes a variety of extra features beyond just email editing. This plan is designed to expand the app’s overall capabilities, offering valuable tools for businesses seeking advanced functionality. As for customization, while we provide an HTML and CSS option for users who are familiar with coding, this is entirely optional. The app is fully functional without any CSS knowledge; all primary settings and customizations are manageable directly within the app’s interface. And if you need any unique adjustments beyond what’s readily available, our support team is always here to help. We’re more than happy to make specific changes quickly to ensure the app meets your needs.
Thank you once again for sharing your thoughts, and we’re glad you found value in the aspects of our app that worked well for you. Your feedback is invaluable, and we’re committed to continually improving to provide a better experience for all our users.