PreOrder Now WOD | PreOrder , Počet recenzí: 1 348
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The app works well "when it works"...however, it's been buggy lately, such as removing products from my pre-order list by itself, not allowing me to edit pre-order products (taking me rather to the upgrade screen), or sometimes not even allowing me to open the app in Shopify. I would give more stars if it was more reliable.
UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
My problem with this app is when I set up a default setting it won't apply to all products and I have to save it one by one for each product.
Hello to our friends at Deity New York
Thank you for your feedback! We appreciate you taking the time out to share this review with us and the community! We are always looking for ways to better our service, and your feedback is a valuable part of that process. We have added your request to our feature list and we will intimate you when we roll out this feature.
Cheers,
Pushpesh & the Pre‑order Now Support Team
Very slow, very buggy, crashes constantly. Otherwise, it's a great app!
I like it but haven't used it enough to give a full review. They should ask for a review after a month of service.
Thanks for the feedback. I hope you'll consider updating your review once you've had some more time with the app.
reasonably easy to use. bit fiddly but overall good. Support was incredibly helpful and very prompt with their replies. it is appreciate.
Hello to our friends at Rommer Co
Thank you for leaving this feedback! We appreciate you taking the time to share this review with us and the community! We are elated to learn that you find our app and customer service useful. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Cheers,
Pushpesh & the Pre‑order Now Support Team
It is a little bit difficult to set up. And there are some fee to charge. Free Plan is not okay completely.
Thanks for your feedback. Please do reach out to our friendly support team at support@websiteondemand.ca if there's anything we can do to help you get setup 😄
its alright has really helped with our website orders, however searching for products to put on pre order can be difficult
The main issue is that around 10-20% of my pre-orders are not caught by the app. So that means 10-20% of pre-order clients do not know that they are making pre-order. And the worst part is that every morning I need to recheck orders in order to highlight not informed clients and send them information about pre-orders manually. Though, I am risking with bad customer experience because they did not know about it before buying. I contacted support, they tried to fix it, but they failed.
Hello to our friends from WoodWe
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
We fully understand the frustration you have gone through and can assure you that we will work with you to get it solved at the earliest. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible.
Here to help, and very sorry you experienced this.
Regards,
Pushpesh & the Pre‑order Now Support Team
i used this app to help me with my pre orders for my products its free for seven day then after u pay
Hello to our friends from RaidentTresorBoutique!
Thanks for leaving this review! We appreciate you using our app! Is there any way we can serve you better to earn those 2 stars? Do let us know - it is truly helpful!!
-Melissa & The Pre-Order Now Support Team
I just sign up today and I've set up all of requirement part. But so far nothing happens. Anything I miss to activate ?
Hello there, I've responded to your inquiry. Hoping you'd update this review as soon as this gets resolved :)