PreOrder Now WOD | PreOrder , Počet recenzí: 1 350
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Had a problem with pre-orders displaying on our website but customer care fixed the issue within minutes. Great customer service
Hello to our friends at Lana Wilkinson
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Customer service was extremely quick, the technician I spoke with (Rasheem) walked me through the setting and whilst the app hasn't yet started working. I'm reassured that this will work.
I'll update this review to 5* when everything is resolved.
Hello to our friends at Carmarthen Camera Centre
Thanks for sharing your review with us and the community. Rasheem is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
Functionality appears comprehensive. However, the app is so volatile it's currently unusable as it constantly crashes or doesn't load. Let me know if you fix it as I'm keen to use it and happy to revise score. UPDATE 4/10: Retesting and using now. Working well so far. Issues seem to have been resolved.
Hello again!
This is a followup to let you know again that the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
It does the basic job and support is good. Would like if pre-orders more clearly marked on the Orders page and the customer email notification to emphasize the purchase was a pre-order to be fulfilled at a specified date.
And even though you can use a filter to view only pre-orders, it would be really helpful to view only non pre-orders.
The setup was a little tricky. It took a while to get the app with the store. after the setup great!
Hello friends at Royalty Kollection Boutique
We really appreciate you taking the time to share your feedback and being so open with us! :-) We wish your store major success online!
-Melissa & The Pre-order Now Support Team
I love using this app and it is super easy. Customer support are fantastic if you need assistance with anything and always respond in a timely manner.
Hello to our friends at Montage Home
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support team was able to assist you. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Nice lay out.The venture store front slides show doesn't work with this app.Add to cart pops up also and then the pre-order glitches in .this needs to be fixed so its seamless .
Hello to our friends at Special Misfits Apparel
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
This is a good app, it does what I wanted it to do. I would like it better if I could batch apply changes to multiple products and their variants at one time so their could be improvements done with it yet. I experienced one glitch with it that may have cost me a sale but as soon as I brought it to the attention of the app support team they were very responsive and had the problem fixed right away. I would not want to lose this app but I do hope they improve it over time. It is very user friendly.
Hello to our friends fromRide and Go Electrics!
Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful! We hope Ride and Go Electrics is super successful online!
Melissa & The Pre-order Now Support Team
The customer service Nicoz gave us was outstanding. He was extremely prompt in replying and went the extra mile to assist us. Would recommend!
Hello to our friends at Vinteloper
Thanks for sharing your review with us and the community. We're delighted to hear that Nicoz was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Amandeep was very helpful, took time out to help me figure out bug issues with app. only reason why it is not 5 stars is due to issues outside of Amandeep control such as speed. Other than that he was awesome
Hello to our friends at ExcessiveLove
Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team