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It was a great experience. Took the time to walk me through the steps to get me set up. Fantastic!
Hello to our friends at Primis Imports
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
I used this app to 1. allow customers to pre-order products that require time to prepare
2. allow customers to be notified when an item is out of stock 3. would like to be able to have more choices in which group of products to allow back in stock alerts (e.g. some seasonal items which will never be available again can have notifications disabled). I had some help with the setup but the online chat with Josh made things so easy, he settled everything for me within the hour. Much appreciated!
Hello to our friends at Pawspiracy
Thanks for sharing your review with us and the community. Josh is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Used this app to add a pre-order button on one of products. It was extremely easy/simple unlike other apps.
Woot! It's pizza time in the Pre Order Now office!
Glad our app serves its purpose in your store.
Thank you so much. If you ever encounter any issues, email us at
support@websiteondemand.ca
Or schedule a call:
https://calendly.com/wod-support/call-with-wod
Cheers!
-- Chud and Preorder Now Support Team
The pre-order now app is great! It simplifies the pre-order process in a myriad of ways. Glad I learned about it before launch.
Hello to our friends at Poindexter Apparel
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
love this app perfect for pre order items, i had a small inconvenience and they answered right away i will recommend it
Hello 18 INCHES,
Thank you for your 5-star review. It is great that support was able to quickly assist you and take care of your requests. We are happy that Pre-Order Now can benefit your store.
Stephanie & the Customer Support Team
amazing and helpful experience!!! got the app all set up for me and it's working perfectly now. woo!
Hello to our friends at Toothbrush Toys
Thank you for sharing such an amazing review with the community and us. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Easy to install. We tried some other apps before didn't go so smoothly
Great app! Very easy to set up, and for every doubt or issue Chris is always there to help ! In my business I work mostly on preorders and this app is vital. And half of the price of the other one ;D thank you so much!
Very slow, very buggy, crashes constantly. Otherwise, it's a great app!
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.
The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.
You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.
I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.
ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.
It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars.
We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants.
The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option.
We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses.
Please do not hesitate to reach out to us with any additional questions/concerns!
Stephanie and the Customer Support Team