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So far I've been happy with the app, as a new user still trying to figure thing out Amandeep was extremely helpful. Thanks Amandeep! :)
Hello My Store,
Thank you for your great review. We are thrilled that Amandeep was able to help you with setting up your store! Please know we are here to help you as you go forward with figuring out your Pre-Order Now app. Never hesitate to reach out!
Stephanie & the Customer Support Team
The app works well "when it works"...however, it's been buggy lately, such as removing products from my pre-order list by itself, not allowing me to edit pre-order products (taking me rather to the upgrade screen), or sometimes not even allowing me to open the app in Shopify. I would give more stars if it was more reliable.
UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
Awesome and very helpful app! Also, the customer service is great! Rasheem went above and beyond to help me with every question I had.
Hello to our friends at wongopuzzles
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and we are glad that Rasheem could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Any help and assistance i needed was met with a swift response. Customer service was easy to reach and communicate with. App is easy and straight forward to use.
Hey there Yasmin Jay and Team!
I can't help but admire your glowing review! Thank you so much for taking the time to leave such wonderful feedback for our app, and our support team as well.
Feel free to reach out if you need our help!
This app is perfect for selling pre-order items based on variants and works great. Developers answer super quick for any issues. Couldn't recommend more!
Hello to our friends at Rule Of Threads
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
The people at the support center were very speedy and courteous.
I can trust them very much.
Thank you very much for your support.
Hello to our friends at SITUS.TOKYO
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
Easy to use and top quality, super quick support. Would recommend.
The app can be a bit fiddly but the support is amazing. Had an issue and within 5 minutes of contact support staff had it fixed.
Hi CJade Online Pet & Equine!
Thank you for your feedback! We're sorry to hear that you found the app a bit fiddly, but we're glad to know that you had a positive experience with our support team. Providing excellent support is a priority for us, and we're delighted to have resolved your issue promptly.
If you have any other questions or concerns, please feel free to reach out. We're here to help!
I got this app a few months ago & it works great!! Very easy to install & set-up. Highly recommend it.
easy! love this so far! so far so good! I had one hick up but it was quickly solved! very happy far!
Hello friends at Remy Road
We are delighted to know that you love the app, thank you for your support :-)
-Melissa & The Pre-order Now Support Team