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Installed and started my free trial, and on the same day, uninstalled because this app wasn't any use for us. HOWEVER, we did get charged at the end of the month. The support was emailed, but we got no response from them.
Thank you for leaving a review. We reached out via our customer service team to help with the charge. Would you be able to check your email and we will help there? We would also love to understand why it wasnt of any use and if there is anything we can be doing differently. We have a lot of positive feedback from other customers about the product, so anything else we can do to make it better is helpful.
Really difficult to use and poor design. Way too complicated for such a simple task as just making a pre-order option for a product.
Hello to our friends at Origami Coffee Co
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with Pre‑Order Now. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app, left a negative review, and then uninstalled the app all in the span of 17 minutes without ever contacting support for help. If you had sent us a request for help, we would have loved to get it sorted out for you. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Chrages on me even after i uninstalled the apps
Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened.
Hannes Bez | Director of Customer Experience
We noticed your review was empty and we'd love to help you. Is there any feedback you can share on your issue? Reviews are important to us as a business. We'll be reaching out to see if there's something we can actually help with.
-PreOrder Now Management Team